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JoeAtlanta1
Paper Tape
Posts: 1
Registered: ‎05-03-2017
Location: US
Views: 459
Message 1 of 2

Yoga 3 Pro-1370 Laptop: Battery Charging issues persist (sent to Lenova Repair Center TWICE)

I just received my Yoga 3 Pro-1370 Laptop from the Lenova Repair Center - this was the 2nd service request for the battery issue.  The laptop battery still does not charge when the AC adapter is plugged into an electrical outlet.  Sometimes the charging indicator light will indicate that it is charging - but charges 10 - 15 seconds and goes off.  Confirmed the battery is not charging even though the light is not on just to be sure the issue is not with the power indicator light.  At this point the Lenova Repair Center has had possession of my laptop longer than I have in 2017.  Not sure where to turn to, Call Center/Support seems to be encountering problems and can't log a Service Call?   Seriously, I was asked to schedule a call for them to call me when their systems are up?  Laptop is under warranty, but I'm beginning to think they are trying to run out the clock. 

I'm typing fast - as Battery Life is below 10%   

Any and all suggestions are welcomed.

Regards.

Sr Support Specialist
Posts: 8,708
Registered: ‎11-30-2015
Location: PH
Views: 406
Message 2 of 2

Re: Yoga 3 Pro-1370 Laptop: Battery Charging issues persist (sent to Lenova Repair Center TWICE)

Hi JoeAtlanta1

 

Welcome to the Community Forums. 

 

After checking with the technical support team, there was indeed a routine maintenance yesterday but verified that it is now ok to call in with them to verify the status of the repair aside from visiting the repair status online lookup.

 

877-453-6686 24 hours/day 7 days/week

Chat support available also during business hours

 

Regards

 



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