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vic17
What's DOS?
Posts: 1
Registered: ‎03-03-2017
Location: US
Views: 788
Message 1 of 4

Yoga 3 Pro-1370 Laptop Constantly Freezing

My Yoga 3 pro (now out of warranty) worked just fine for 6 months without any issues and now all of a sudden it is started to freeze up. It freezes many times a day randomly. 

I have updated the BIOS I have verified all drives are up to date. 

I did a factory reset on the computer three times. 

I found the following errors under system logs "The application-specific permission settings do not grant Local" 

I went through some KB articles and granted permission to those apps without any luck. 

 

Since the laptop is out of warrnty what my options are. This is very annoying I was a big fan of Lenovo products but now it apperas i have to change my mind to go with a better hardware manufacturer. 

Is someone else facing same issues? 

 

Support Specialist
Posts: 2,948
Registered: ‎02-22-2017
Location: GB
Views: 744
Message 2 of 4

Re: Yoga 3 Pro-1370 Laptop Constantly Freezing

Hello Vic17

Thanks for using the Lenovo forums.

Unfortunately, if the factory reset doesn`t resolve this, then it sounds like that this is some sort of hardware issue perhaps.

 

In this case, you can call your local Lenovo support line for a possible service. Below is the link to the phone list where you can find these numbers

 

Hope this helps, let us know how you get on.


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Pesszimistának lenni a legjobb, vagy igazad van, vagy kellemesen meglepődsz...
Retired Support Specialist
Posts: 3,772
Registered: ‎12-24-2015
Location: IN
Views: 740
Message 3 of 4

Re: Yoga 3 Pro-1370 Laptop Constantly Freezing

In addition to Krakken,

 

This could be the actions by a virus or it’s a form of malware, Download a program called Malwarebtyes then run a full scan.

 

Also, run a few tests from this link -

http://support.lenovo.com/us/en/lenovodiagnosticsolutions/tools

 

You should try Storage test, memory test, motherboard test, CPU test. Open Command prompt and try sfc /scannow to check if your windows files are corrupted.

 

Update us how it goes.

 

 

 

Regards,

 

Tap that kudos button if I helped 
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! 

Retired Support Specialist
Posts: 3,772
Registered: ‎12-24-2015
Location: IN
Views: 723
Message 4 of 4

Re: Yoga 3 Pro-1370 Laptop Constantly Freezing

Did the issue get resolved?

 

 

 

 

 

Regards,

 

Tap that kudos button if I helped 
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! 

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