06-02-2016 06:00 PM
This IS a Lenovo board. I am not writing for the fun of it. I am a customer both personally and I recommend products and services professionally. What is my expectation of receiving a customer touchpoint from someone at Lenovo about this problem I am having with a family member's Lenovo Yoga 3? I want to believe; I want to believe... that Lenovo values the customer experience and is interested in its brand enough to provide some helpful feedback. Seriously, this is a really smarmy problem that only surfaced after having completing a forced Windows 10 upgrade from Windows 8.1. I have purchased a brand new charging adapter and cord; I have uninstalled the “Microsoft ACPI Compliant Control Method Battery" driver completely and rebooted. I have seen a variety of notes, posts, etc. that indicate a problem; I need a solution and I need it fast (and I'd like it to involve getting this fairly new machine back on track) and not having to buy a replacement either from Lenovo or another manufacturer. Please help. Thank you!
#CustomerExperience #cX #LenovoYoga3Pro #BatteryNotCharging #NoPower