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Former Employee
Posts: 1,664
Registered: ‎09-16-2014
Location: US
Views: 88,003
Message 51 of 264

Yoga 3 Pro Battery Charging Problems

I've combined several discussions into one because there are multiple cross-overs of symptoms.

 

After reviewing all the posts, I see there are two types of problems discussed:

  • Battery charging but only to a certain percentage
  • Battery intermittently charging

Several people have reported success with their limited battery percentage problem by following the solutions suggested by MarinM and Vladtech.

 

For the intermittent charging, several people have reported that sometimes the battery charges, sometimes it doesn't. I'd like to dig into these reports. I have a few questions I'd like to ask.

  • When does it charge, when does it not?
  • Are there any patterns to this?
  • Does swapping electrical outlets make a difference?
  • Does the USB 2.0 charging port appear loose?
  • Does the cable show any signs of damage?
  • Does the AC adapter show any signs of damage?
  • When a second device is plugged into the extra USB port on the AC Adapter, does this impact Y3P charging?
  • Are there any battery error messages?

Thank you for your help,

 

4/6/15 EDIT: Moved message for escalation purposes. Amy_Lenovo

maorzv
Paper Tape
Posts: 3
Registered: ‎01-15-2015
Views: 88,143
Message 1 of 264

Yoga 3 Pro, Not charging...

Hi everyone,

 

I have my lenovo yoga pro 3 less than a month, and now it is not charging anymore.

 

When the power plugged in, it shows me like it is charging, but it stays on 29% (Using OKO Cared).

If I take out the power, the precents are going down...

 

What can I do?

RD_88
Paper Tape
Posts: 3
Registered: ‎02-02-2015
Location: Lebanon
Views: 88,051
Message 2 of 264

Lenovo yoga 3 pro not charging

Hi,

 

I have a Lenovo yoga 3 pro that a bought one month ago. It's still under international warrantee.

 

However I am facing the following issue;

When I plug in my laptop to the charger, it is not charging and stuck at 15%. It is showing on the icon (plugged in, charging) but I left the laptop plugged in all day and it didn't move from the 15%.

 

The LED near my power button is orange and blicking every 3 seconds 

 

Any idea on how to solve this issue? Is it a Software or Hardware problem?

 

Thank you!

RD_88
Paper Tape
Posts: 3
Registered: ‎02-02-2015
Location: Lebanon
Views: 88,029
Message 3 of 264

Re: Lenovo yoga 3 pro not charging

Hi,

 

I need some help here please.

 

I tried the following;

- Factory reset my PC

- Windows updates

- Driver updates

- Shuting down my pc, removing power adapter, pressing power button for 30 sec. (I have seen this advise on forums)

 

None of the above work. It's been less than one month that I have my Lenovo and it suddently made this problem.

All software that scan PC health and status are telling me that battery is in very good condition and working well however the issue is still here....

 

Thank you!

Guru
Posts: 3,401
Registered: ‎04-02-2014
Location: MX
Views: 88,007
Message 4 of 264

Re: Lenovo yoga 3 pro not charging

Here is your battery blinking status -

 

On (solid white) --- The battery has more than 20% charge.

Solid amber --- The battery has between 5% and 20% charge.

Fast blinking amber --- The battery has less than 5% charge.

Slow blinking amber --- The battery is being charged. When battery charge reaches 20%, the blinking color changes to white.

Slow blinking white --- The battery has between 20% and 80% charge and is still charging. When the battery reaches 80% charge the light will stop blinking, but charging will continue until the battery is fully charged.

---------------------------------
Current System - Lenovo Y720
Y720 REVIEW - Youtube Link (Opens in New Tab)
If your experience was good today, please feel free to give KUDOS. It Ain't Over, 'til it's over.
Guru
Posts: 3,401
Registered: ‎04-02-2014
Location: MX
Views: 88,004
Message 5 of 264

Re: Lenovo yoga 3 pro not charging

1) Did you use Lenovo's Battery Guage Reset functionality? -- DO NOT USE

2) Have you tried a different power socket?

3) Have you tried reducing the battery to 10% and see if it charges to 15% back again?

---------------------------------
Current System - Lenovo Y720
Y720 REVIEW - Youtube Link (Opens in New Tab)
If your experience was good today, please feel free to give KUDOS. It Ain't Over, 'til it's over.
RD_88
Paper Tape
Posts: 3
Registered: ‎02-02-2015
Location: Lebanon
Views: 87,987
Message 6 of 264

Re: Lenovo yoga 3 pro not charging

Hi,

 

Thank you for your reply! Smiley Happy

 

1) Did you use Lenovo's Battery Guage Reset functionality? -- DO NOT USE

No I didn't use this functionality

2) Have you tried a different power socket?

I have tried different power socket at different location but still the same issue

3) Have you tried reducing the battery to 10% and see if it charges to 15% back again?

I have reduced the battery to 10% now it is stuck at 10% saying plugged in, charging however not moving.

 

I have the OneKey Optimizer app from Lenovo on my PC and it is saying that:

- Battery is at high capacity

- The battery status is good

- Good habits for battery use.

 

 

I will try again another factory reset, or is there anything else I can try... however if the problem is not solved, could be it a Hardware problem? how can I make sure of this.

 

Thanks! Smiley Happy

Former Employee
Posts: 1,664
Registered: ‎09-16-2014
Location: US
Views: 88,080
Message 7 of 264

Re: Yoga 3 Pro, Not charging...

I'd like to hear more about what happened to your Yoga 3 Pro not charging.

 

Did you call Lenovo Service or find another solution?

 

Thank you,

DonBardo
Fanfold Paper
Posts: 2
Registered: ‎02-01-2015
Location: Netherlands
Views: 88,072
Message 8 of 264

Re: Yoga 3 Pro, Not charging...

I had exactly the same problem since one week ago. I recovered it, installed new updates, reset power button - nothing. I wanted to send it in, but because Lenovo Service recorded my adress 2x wrong, I still have it. And suddenly .... out of nothing (no updates) it charges again. Shall I still send it in or is it just a software problem?
Former Employee
Posts: 1,664
Registered: ‎09-16-2014
Location: US
Views: 88,069
Message 9 of 264

Re: Yoga 3 Pro, Not charging...

Since it has only occurred once, and then it recovered, it would be hard to determine the cause.

 

If anyone else has this issue and is able to assist, please PM me.

 

Thank you,

 

4/2/15 EDIT: Merged discussions.

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