05-11-2015 07:39 PM
I have a similar power discharge problem with my new Yoga 3 Pro (only a few months old & cost me AUD$2,500!!!)
1. It discharges 100% of its power when I plug-in to the power. However, this doesn't always happen. It seems to happen when I leave the machine and it hibernates (at least, I presume that is what it does). and has been occurring for the past week.
e.g. Before I left approx 3 hrs ago it was 80% charged.
When I returned I needed to take it to a meeting. However, when I plugged-in the power and turned it on (by logging-on) to check power levels it had lost all of its power.
(I have it running on "Conservation mode" power - which is annoying because the screen is not as bright as I would like).
2. Also, when the power cord is extracted and the power level is checked, it displays whatever the level is, e.g. 52% and says, "Discharging... Power 55%")
Please help me quickly as it is currently not a trustworthy portable laptop.
05-12-2015 06:19 AM
05-12-2015 01:08 PM
I know it's frustrating. I'm having all the same issues.
I understand that there is a BIOS fix forthcoming that they believe will solve the problem. The only workaround I do is to keep the thing plugged in. It's the only way it works for me. You can't trust it off the adapter. And, as you say the occurances are random and the software feedback unrelieable.
Personally I'm giving them a couple of days to release the fix before I take additional steps. I do not suggest sending it to their service center as phone tech has suggested I do. They are unaware there of the problem. As I mentioned in an earlier post a co-worker sent his to service for this same issue, they did a hard reset and sent it back. Still has the problem. No point in sending it.
05-12-2015 06:54 PM
05-12-2015 09:10 PM
I think you need to pass-on to management that from looking through this forum there is a huge problem here and Lenovo's brand is suffeering very badly!
We all have a variation on the theme of faulty charging and no-one has solved it and with the exception of you, it seems no-one has any interest in solving it!!!
I would think there will be an increased chatter on all types of forums and twitter etc that is going to have repercussions very quickly.
(As a former national marketing manager for a very large global tech brand, I know how important it is to address this with the tech people poste haste!)
05-12-2015 09:18 PM
To be clear, I'm a customer, not a Lenovo employee and having the same issues you are. But I concur with your suggestion. I would direct message Amy_Lenovo as I did. She is the Lenovo employee who appears to be auditing the forum.
05-15-2015 10:55 AM
There was a new BIOS released yesterday that may help:
Changes in this release Version A6CN50WW [Important updates] Fix the problem that battery cannot be charged in extremely rare cases.
05-15-2015 12:58 PM
If you cant install the new BIOS because your battery is less than 30% (what was lenovo thinking!) there is a solution. Download the new BIOS, download WinRar, use it to extract the files from the installation package, open Platform.ini. Search for BatteryBound=30, change that to 2 or 1. Save and run H2OFFT-Wx64.exe This will install the new BIOS.
05-15-2015 08:51 PM - edited 05-15-2015 08:52 PM
The new bios didd not work . I edited the ini file as suggested and the bios installed without problems. However, my laptop is still not charging...... stuck at 6% forever.