cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
lece
Paper Tape
Posts: 9
Registered: ‎02-09-2015
Location: Brighton
Views: 36,399
Message 10 of 266

Yoga 3 Pro Battery Charging Problems

Hey,

 

My Yoga 3 pro decided it won't charge anymore. When plugged in, computer says it's charging, however battery status never reaches more than 16%. I have tried all charging modes and power plans. The battery light on the right side indicates that the battery is charging and below 20% (amber light).

I have also tried turning the computer off and waiting over night to charge but it didn't. If I unplug my charging cable, the battery drains. I used to have 18% battery and that was the highest it would charge, but when I unplugged it, the battery % dropped to 16 (which is now the highest it goes).

I went to the forum, but haven't found any similar problems/solutions. I also don't understand how Lenovo call centre works, so if anyone could provide me with a direct customer service number for Yoga series, that would be great.

Thank you very much in advance!

 

Lenovo Yoga 3 Pro-1370

Guru
Posts: 3,429
Registered: ‎04-02-2014
Location: MX
Views: 36,368
Message 11 of 266

Re: Yoga 3 Pro Battery Charging Problems

Select your country and you will get the phone number on this page -

 

http://support.lenovo.com/us/en/supportphonelist_alt1

---------------------------------
Current System - Lenovo Y720
Y720 REVIEW - Youtube Link (Opens in New Tab)
If your experience was good today, please feel free to give KUDOS. It Ain't Over, 'til it's over.
lece
Paper Tape
Posts: 9
Registered: ‎02-09-2015
Location: Brighton
Views: 36,344
Message 12 of 266

Re: Yoga 3 Pro Battery Charging Problems

Thanks. But no ideas on the battery problem?


@rockykoston wrote:

Select your country and you will get the phone number on this page -

 

http://support.lenovo.com/us/en/supportphonelist_alt1


 

Guru
Posts: 3,429
Registered: ‎04-02-2014
Location: MX
Views: 36,337
Message 13 of 266

Re: Yoga 3 Pro Battery Charging Problems

What I can tell you is that maybe your battery is stuck due to a driver issue.

 

You can try this -

1) Go to Control Panel >> Device Manager >> Batteries

2) Right on  the ACPI device and uninstall.

3) Restart the system and let the driver install automatically.

4) See if that solves your problem.

 

You might still need to contact lenovo if nothing works.

 

If not, you can try a system RESET, make sure you take a backup of personal files on an external drive. If its a software or driver issue the reset should fix it.

---------------------------------
Current System - Lenovo Y720
Y720 REVIEW - Youtube Link (Opens in New Tab)
If your experience was good today, please feel free to give KUDOS. It Ain't Over, 'til it's over.
skill3
Punch Card
Posts: 16
Registered: ‎01-27-2015
Location: Danmark
Views: 35,308
Message 14 of 266

Re: Yoga 3 Pro, Not charging...

I have the same problem. Its now stuck at 29 %. And even though it has been charging for 3 hours its stille at 29 %.

 

 

Very strange.

 

Any solution to this?

 

 

Regards..

skill3
Punch Card
Posts: 16
Registered: ‎01-27-2015
Location: Danmark
Views: 35,303
Message 15 of 266

Re: Yoga 3 Pro, Not charging...

Now i took the charger out and the computer turned off immediately.

 

I plugged it in again - and turned it on and now i charges... Very very wierd.

 

I like the computer. But i have tons of those kind of wierd problem with this computer. Maybe you put it out in the market too soon? 

MarinM
Paper Tape
Posts: 2
Registered: ‎02-21-2015
Location: Croatia
Views: 36,173
Message 16 of 266

Re: Yoga 3 Pro Battery Charging Problems

I had the same problem and solved it by enabling "Battery Sleep Mode" in OneKey Optimizer.

When you open OneKey Optimizer, click on "Save Power", then "Battery Conservation" and turn on "Battery Sleep Mode", then shut down your computer, insert the charger and turn it on.

lece
Paper Tape
Posts: 9
Registered: ‎02-09-2015
Location: Brighton
Views: 36,131
Message 17 of 266

Re: Yoga 3 Pro Battery Charging Problems

Hi, thank you all for your replies.

After a good half an hour on a phone with a guy from Lenovo it turned out to be a hardware problem, so I have received a new laptop and returned the old one.

I did not however try your option MarinM.

Thanks again!

Bes Wishes

vladtech
Paper Tape
Posts: 7
Registered: ‎02-23-2015
Location: Trinidad and Tobago
Views: 36,103
Message 18 of 266

Re: Yoga 3 Pro Battery Charging Problems

I am in Trinidad, 2 times tryed call number, nobody answering

vladtech
Paper Tape
Posts: 7
Registered: ‎02-23-2015
Location: Trinidad and Tobago
Views: 36,102
Message 19 of 266

Re: Yoga 3 Pro Battery Charging Problems

Guys really need help.

Tried everything what is listed in post. Now battery stack on 1%, every half an hour computer just shutting down even when power connected. To keep it running uninstallig battery driver. WHAT TO DO ELSE?


@lece wrote:

Hey,

 

My Yoga 3 pro decided it won't charge anymore. When plugged in, computer says it's charging, however battery status never reaches more than 16%. I have tried all charging modes and power plans. The battery light on the right side indicates that the battery is charging and below 20% (amber light).

I have also tried turning the computer off and waiting over night to charge but it didn't. If I unplug my charging cable, the battery drains. I used to have 18% battery and that was the highest it would charge, but when I unplugged it, the battery % dropped to 16 (which is now the highest it goes).

I went to the forum, but haven't found any similar problems/solutions. I also don't understand how Lenovo call centre works, so if anyone could provide me with a direct customer service number for Yoga series, that would be great.

Thank you very much in advance!

 

Lenovo Yoga 3 Pro-1370


 

Check out current deals!


Shop current deals

Top Kudoed Authors