02-12-2015 06:28 PM
I recently got a Yoga 3 Pro about a week ago and noticed today that I'm missing one of the 4 round left hinge end caps (I don't know what else to call them.) I tried to remove one of the others beside the post with my fingernail and it slid right off! Is there a way I can get a replacement for the missing one, please? I've looked everywhere such as ebay and a general google search for parts, with no luck, and it's a horrible feeling to have a week old laptop missing a piece already! Thanks!
Solved! Go to Solution.
02-13-2015 01:35 PM - edited 04-21-2015 02:34 PM
I recommend contacting Lenovo Service. You can ask them to mail you one.
In researching this issue for treed20, I spoke to a number of teams.
Conclusion: if you are missing a hinge end cap on a Yoga 3 Pro, please contact Lenovo Service for support. There is no CRU or FRU for hinge end caps, so the entire hinge will need to be replaced. (EDIT 4/21/15)
03-05-2015 02:31 PM
Amy, I'm wondering (or anyone) if there's any further help or suggestion you can provide me. This was never resolved. I called support that same day and was told that the hinge cap wasn't a covered item under warranty and that they didn't have any to send me either. I told the person that was fine, if I could order one as a part, I would do that. I was given a reference number and a phone number for parts in case I needed it and then transferred, and it disconnected...seemed to be the same number, ok, I called the number, got to parts and told them the issue. She acted suspiscious LOL that I had lost a hinge cap without having also damaged my laptop, but looked it up for me. I was told that they were also unable to send me any, that they weren't showing any in the system, and they should have them in a couple weeks, but that she found the part number for it. I asked for the part number and now it's been a couple weeks. I looked on the parts lookup page, and it shows the part number she gave as: 5H50F98706 Bach_hinge_assy_AVC MISC INTERNAL, and NOT customer serviceable Not sure if that's the correct part even? Right under that, there's this: 5H50G97322 Hinge Cover L YOGA 3 Pro W/Mylar MISC INTERNAL, ALSO not customer serviceable. ALL I need is the tiny little end cap for ONE hinge post on the very end of the hinge. Can someone PLEASE help with this? Thank you in advance!!
03-23-2015 07:22 PM
Yes, Treed820, i have the same problem but i have 2 missing and I even have a 3 year Best buy Geek squad coverage, they told me to call lenovo. If this issue is not resolved i will be angry.
06-08-2015 01:36 PM
I'm missing another one too, now. My doctor was admiring my skin on my Yoga and I was showing her my missing end cap and another one flew off just with my fingernail while I was poking at it!! We couldn't find it. I was told that I would have to send it in and have the whole hinge replaced as a warranty replacement, since it was obvious by my pics I had not damaged my machine, and it is some sort of defect. I haven't yet, since I don't want to be without it over a cap (now two!!)