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skyblues
What's DOS?
Posts: 2
Registered: ‎12-09-2015
Location: Italia
Views: 1,226
Message 1 of 2

Yoga 3 Pro Touchpad not responding

 My touchpad is not responding anymore. It started loosing randomly its functionality, now it seems death.

Can't find the right drivers, and Lenovo assistance chat was absolutely unsatisfacting with very rude guy, not even able to specify the model of the touchpad, given that he didn't even know where to find such drivers.

Not to mention he switched off the conversation without any reason by himself.

Anyone's help would be really appreciated as I really need the touchpad to be working asap......thanks to anyone who will help!

Support Specialist
Posts: 2,948
Registered: ‎02-22-2017
Location: GB
Views: 1,167
Message 2 of 2

Re: Yoga 3 Pro Touchpad not responding

Hello Skyblues

Thanks for using the Lenovo forums.

Sorry to hear the chat didn`t work out, hopefully it was just a connection issue on their end.

All your drivers can be found and located on the support site:

http://support.lenovo.com/de/en

 

Simply enter the serial number of your unit, and it should come up with the correct unit for you.

Then simply head over to the Drivers tab underneath the unit`s details, and here you find drivers you need.

 

Also, Try a static discharge for this, it may also help to resolve the issue or at least get rid of any built up static on the motherboard.

(If the battery is internal, please just skip the remove/replace battery steps.)
1. Turn the unit off
2. Remove the battery and the Mains adapter
3. Press and hold the front power button for 30 seconds
4. Replace the battery and the Mains adapter
5. Turn the unit on as normal

Hope this helps, let us know how you get on.


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