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emilyc
Paper Tape
Posts: 2
Registered: ‎06-29-2016
Location: CA
Views: 15,851
Message 1 of 40

Yoga 3 Pro - Touchpad not working/Cursor disappeared

Hi, I have a Lenovo Yoga 3 Pro and today, my cursor disappeared and my touchpad is not working. The cursor only appears when I use a USB mouse. I tried looking for a solution online but it doesn't work. I tried Fn + Del and Fn + F6. I also uninstalled and reinstalled Synaptics driver from these links:

 

http://support.lenovo.com/ca/en/products/laptops-and-netbooks/yoga-series/yoga-3-pro-1370-laptop-len...

 

http://support.lenovo.com/ca/en/downloads/ds032247

 

http://www.synaptics.com/resources/drivers

 

It still didn't work. In Control Panel -> Mouse Properties, it seems that the only device appearing is the USB mouse, and in -> Programs and Features, there is no Synaptics Drivers installed (there used to be one). Also, when I tried to run one of the program installed from one of the links above, it said "Synaptics device not found!". Can you help me?

Community SeniorMod
Community SeniorMod
Posts: 9,101
Registered: ‎01-01-2010
Location: US
Views: 15,668
Message 2 of 40

Re: Yoga 3 Pro - Touchpad not working/Cursor disappeared

look in the device manager and see if there are any problem devices.


Rich


I do not respond to requests for private, one-on-one help. Your questions should be posted in the appropriate forum where they may help others as well.

If a response answers your question, please mark it as the accepted solution.

I am not an employee or agent of Lenovo.
emilyc
Paper Tape
Posts: 2
Registered: ‎06-29-2016
Location: CA
Views: 15,662
Message 3 of 40

Re: Yoga 3 Pro - Touchpad not working/Cursor disappeared

Thank you for the reply. I am not sure how to look for problem devices, but it seems that nothing was wrong in the device manager.

tellyz
Paper Tape
Posts: 1
Registered: ‎07-01-2016
Location: US
Views: 15,631
Message 4 of 40

Yoga 3 Pro - Touchpad not working/Cursor disappeared

I have the  same issue. It works on and off and right now not working. In the device manager there is an error in Human Interface devices: 12C HID Device:  A request for the HID descriptor failed.  Also the touchpad does not appear under Mice and other pointing devices. It is sad that such an expensive laptop is having these issues.

Will_
What's DOS?
Posts: 17
Registered: ‎03-02-2012
Location: United States
Views: 15,250
Message 5 of 40

Re: Yoga 3 Pro - Touchpad not working/Cursor disappeared

I had the same issue that just started yesterday. After googling the issue along with my exact model (Yoga 3 pro 1370), I was directed to the lenovo website whereby I downloade and installed the driver, restarted and it is working fine again...

 

http://support.lenovo.com/us/en/downloads/ds101318

 

Touchpad Driver for Windows 8.1 (64-bit) - Lenovo YOGA 3 Pro-1370 ...

Lenovo
Touchpad Driver for Windows 8.1 (64-bit) - Lenovo YOGA 3 Pro-1370.
easiebold
Fanfold Paper
Posts: 6
Registered: ‎11-06-2016
Location: US
Views: 15,030
Message 6 of 40

Re: Yoga 3 Pro - Touchpad not working/Cursor disappeared

My daughter has had the same touchpad/lack of cursor issue periodically.

I uninstalled a driver... [2nd 12C HID Device, no yellow triangle] restarted (several times)... it worked for maybe 24 hours.

 

Today, nothing again, so I again uninstalled the driver (now with a yellow triangle)... restarted...

all to no effect. She did randomly get about 24 hours of touch pad use, then today it is off. 

 

I uninstalled both 12C HID Device drivers and lost the touchscreen until a restart-- now have touch screen back, but still no touchpad cursor.

 

Her laptop is, of course, out of warrantee... so what can we do next? 

Allen

 

 

easiebold
Fanfold Paper
Posts: 6
Registered: ‎11-06-2016
Location: US
Views: 14,986
Message 7 of 40

Re: Yoga 3 Pro - Touchpad not working/Cursor disappeared

I received an email that : fredorama (What's DOS?) posted a new reply in Lenovo Yoga Series Notebooks on 11-08-2016 04:17 PM:
But I can't find it anywhere...
Samram
Paper Tape
Posts: 4
Registered: ‎09-09-2016
Location: US
Views: 14,971
Message 8 of 40

Re: Yoga 3 Pro - Touchpad not working/Cursor disappeared

I too had this problem.Cropped up  after windows 10 updates,

with Yoga 3 Pro.

Open your control panel and click "devices and printers".

Under devices, your laptop will be listed with a red ? mark.

If you click it, it will say status as driver issue. Driver missing for

12 HID device. It will also suggest trouble shooting. Follow instructions and

Trouble shoot ( go for "search online for updated driver")and the apply settings

... and restart.

Your problem solved!!!! Cheers.

easiebold
Fanfold Paper
Posts: 6
Registered: ‎11-06-2016
Location: US
Views: 14,873
Message 9 of 40

Re: Yoga 3 Pro - Touchpad not working/Cursor disappeared

Samram.... sorry it took so long, but I didn't have access to that computer until now.

No... my problem is NOT solved... at all. It apparently is NOT that easy.

 

The error message reads:

"this device cannot start (code 10)"

"A request for the HID descriptor failed"

 

uninstalling the driver and restarting has no effect.

updating the driver has no effect -- "device is up to date"

disabling and enabling driver has no effect.

 

 

 

kx
Paper Tape
Posts: 4
Registered: ‎11-23-2016
Location: GB
Views: 14,830
Message 10 of 40

Re: Yoga 3 Pro - Touchpad not working/Cursor disappeared

i have exactly same problem been like this for a week now,

 

Anyone found a solution to this please, i have tried all the options on this thread and other on internet still not resolved.

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