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21 Posts

08-03-2014

Rochester, NY

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Yoga 3 Pro Touchscreen Unresponsive

2015-04-26, 2:56 AM

I received my Yoga 3 Pro just over a week ago and it has been great - I love it. This evening, in the middle of playing a game, the touschscreen went unresponsive. I did a restart and it worked for a few minutes then stopped again. Right now it is going back and forth between working and not working. I have gone through the forum post located here - https://forums.lenovo.com/t5/Lenovo-Edge-Yoga-Flex-Laptops/Yoga-touchscreen-not-working/td-p/902131 - and these methods DO NOT work as it is for a different model - so they do not apply.

 

The touchscreen detects my fingers - when you tap the screen you can see the bubble where you touched - also, on a webpage or in a menu, I can scroll using the touchscreen - but I cannot click/tap anything - I cannot move windows, nothing.

 

As this is a brand new and quite pricey ultrabook, I am looking for a simple solution.

 

 

Moderator comment: Bumping more frequently than 3 days unfairly pushes other members' threads downwards. Bumping post(s) removed.

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82 Posts

04-30-2015

London

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Re: Yoga 3 Pro Touchscreen Unresponsive

2015-05-01, 18:02 PM

Hi Paperpromisesx3, 

 

Welcome to the Lenovo Community Forums ! 

 

From your failure description it sounds like you're have a hardware issue with the LCD Panel, or LCD Cable, which is actually apart of the LCD Panel (comes as one part). It can be either loose from motherboard LCD Port or the LCD Panel it's self is defective. 

 

But your simple solution is to contact Lenovo Support Centre and have them send it into one of their Lenovo Repair Depots. 

 

Unless of course you'd like to do it yourself, but let me just say it's not an easy task but if you prefer that and want your parts sent to you visit http://support.lenovo.com/us/en/ select you system model and check the System Maintenance Manual

 

You will be able to see the part number there you can look it up through the internet and see the part number being sold.

i5 - 3450 3.4 GHz / 2TB HDD / 32GB MEMORY / GTX 750Ti GPU
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6481 Posts

06-27-2008

United States of America

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Re: Yoga 3 Pro Touchscreen Unresponsive

2015-04-26, 16:06 PM

Community GuidelinesPrivate MessagingENDEESPTRUUACZ-SKTRMoto
Requests for individual support are not answered. If a post solves your issue, please mark it so.

I am not a Lenovo employee

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21 Posts

08-03-2014

Rochester, NY

19 Signins

186 Page Views

  • Posts: 21
  • Registered: ‎08-03-2014
  • Location: Rochester, NY
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  • Message 3 of 7

Re: Yoga 3 Pro Touchscreen Unresponsive

2015-04-28, 3:45 AM

I have tried all the methods in the Touchscreen not working thread with no avail - I understand those methods are for the Yoga 13 but I was hoping I'd have some luck, and I haven't - does Lenovo have any response on this subject?

 

It's quite disappointing to see so many unanswered issues on a brand whom I've always respected (but honestly never owned for personal use except for a tablet which I sold to get this)

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21 Posts

08-03-2014

Rochester, NY

19 Signins

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  • Posts: 21
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Re: Yoga 3 Pro Touchscreen Unresponsive

2015-05-01, 16:58 PM

bump - Lenovo Tech, please respond

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82 Posts

04-30-2015

London

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  • Message 5 of 7

Re: Yoga 3 Pro Touchscreen Unresponsive

2015-05-01, 18:02 PM

Hi Paperpromisesx3, 

 

Welcome to the Lenovo Community Forums ! 

 

From your failure description it sounds like you're have a hardware issue with the LCD Panel, or LCD Cable, which is actually apart of the LCD Panel (comes as one part). It can be either loose from motherboard LCD Port or the LCD Panel it's self is defective. 

 

But your simple solution is to contact Lenovo Support Centre and have them send it into one of their Lenovo Repair Depots. 

 

Unless of course you'd like to do it yourself, but let me just say it's not an easy task but if you prefer that and want your parts sent to you visit http://support.lenovo.com/us/en/ select you system model and check the System Maintenance Manual

 

You will be able to see the part number there you can look it up through the internet and see the part number being sold.

i5 - 3450 3.4 GHz / 2TB HDD / 32GB MEMORY / GTX 750Ti GPU

0 person found this solution to be helpful.

This helped me too

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21 Posts

08-03-2014

Rochester, NY

19 Signins

186 Page Views

  • Posts: 21
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  • Message 6 of 7

Re: Yoga 3 Pro Touchscreen Unresponsive

2015-05-04, 16:55 PM

Thank you - rather than going through this, I may call Lenovo for an exchange as I have only had it since April 14.

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2 Posts

06-24-2016

Canada

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  • Message 7 of 7

Re: Yoga 3 Pro Touchscreen Unresponsive

2018-01-30, 14:46 PM

I have exactly the same issue. I guess this is a defect of the PC's design. The bubble won't disappear unless I restart the computer. I hope Lenovo can realize the technical issue and make improvements.

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