02-25-2016 05:37 PM
I had no problem syncing my devices with itunes on my Yoga 3 Pro until about a month or so ago. itunes would open and work properly until I connected any device. It would identify the device and then become unresponsive for hours until I gave up and forced a shut down. On the first few times, I uninstalled itunes and reinstalled again, it would work every time. But then one day, this trick didn't work anymore.
I've tried every single tip and solution I found online: creating a new Windows user, uninstalling all Apple softwares and components, removing every trace from the computer (windows registry, common files, app data, etc.), nothing worked.
Today I gave up and did a full reset of my laptop to factory settings (full blown, no files saved, nothing, really deleted everything, all settings, etc.) Chose to roll back to Windows 8 just in case it was some problem with Windows 10.
Then I installed itunes first thing, before installing or running anything (didn't even install anti-virus yet), an empty installation with no library, nothing. Tried to see if itunes would open somebody else's iphone (just in case the problem was with something that was on my devices). itunes froze again...
Then I tried to see what happens on other people's computers. My devices are all perfectly and timely found by their itunes and I can open the settings (without having to sync).
This makes me believe there's something on this specific computer. Since it's reset to factory settings, it can't be something I installed or even a personal file, the laptop is completely empty.
Has anyone seen this happen with this model before?
Solved! Go to Solution.
02-25-2016 06:00 PM - edited 02-25-2016 06:02 PM
I have tried it on that model without issue. You have tested everything except the cable and the port. Could the cable be be damaged? Can you try a different port?
04-12-2016 06:33 AM
Same with my machine - we have tried everything to get iTunes to work - I can download it but as soon as I connect my iPhone it freezes and won't work at all. Be great if someone could find the answer to this.
04-29-2016 09:56 AM
05-03-2016 05:22 PM - edited 05-03-2016 05:30 PM
Has there been a fix found for this issue. I have customers Yogo 3 Pro doing the something. It seem to be an issue with Distributed COM 10010 it crashes every time that the phone is plugged in.
05-12-2016 01:40 PM
I investigated and found numerous reports in the last month from customers with various laptops manufactured by Lenovo and other OEMs reporting freezing either upon boot up of iTunes, or when connecting a phone to iTunes.
While there may be a specific contributing factor in common across these laptops, since the problem is specific to vendor software, the solution will need to be provided by that vendor.