cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
marwanmaalouf
Blue Screen Again
Posts: 2
Registered: ‎03-05-2017
Location: LB
Views: 656
Message 1 of 3

Yoga 3 USB ports down

a few days ago, all my usb ports stopped working (not reading any usb, phone or other devices when plugged but charging works fine). I tried some of the solutions online such as resetting the BIOS, deleting the drivers from the device manager then reinstalling and using the troubleshoot tool but none worked so far. Any help will be appreciated since I am at a dead end.

 

 

I am running windows 10 on a yoga 3 pro - 1370 machine

In device manager, under the USB controllers I have the root hub (xHCL), the composite device and intel 3.0 extensible host controller all working properly

Support Specialist
Posts: 2,948
Registered: ‎02-22-2017
Location: GB
Views: 547
Message 2 of 3

Re: Yoga 3 USB ports down

Hello Marwanmaalouf

Thanks for using the Lenovo forums.


 

Try to download Chipset drivers for the unit from the support page.

 

Try a static discharge for this, it may help to resolve the issue or at least get rid of any built up static on the motherboard.

(If the battery is internal, please just skip the remove/replace battery steps.)
1. Turn the unit off
2. Remove the battery and the Mains adapter
3. Press and hold the front power button for 30 seconds
4. Replace the battery and the Mains adapter
5. Turn the unit on as normal

Hope this helps, let us know how you get on.


==================================================================================
Did someone help you today? Thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!

 

This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

Pesszimistának lenni a legjobb, vagy igazad van, vagy kellemesen meglepődsz...
marwanmaalouf
Blue Screen Again
Posts: 2
Registered: ‎03-05-2017
Location: LB
Views: 525
Message 3 of 3

Re: Yoga 3 USB ports down

I will try it tonight. Thanks!

Check out current deals!


Shop current deals

Top Kudoed Authors