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princesschua16
Fanfold Paper
Posts: 3
Registered: ‎10-17-2016
Location: PH
Views: 686
Message 1 of 4

Yoga 3 - touchscreen not working

i am using Lenovo Yoga 3 and after i downloaded Microsoft Office 2013 it stopped working. I tried going through the control panel and the human interface, tried enable and disable but it still didnt work. Also tried the Mouse and Touchpad setting but still nothing happened.Even if i use it as a tablet or at tent mode the touchscreen wouldnt work. I am very frustrated here. If anyone could help me with this issue i would highly appreciate it. Thanks

 

Mod's Edit: System model added to the front of Subject line to improve visibility / clarity.

 

Retired Support Specialist
Posts: 3,772
Registered: ‎12-24-2015
Location: IN
Views: 621
Message 2 of 4

Re: Yoga 3 - touchscreen not working

Hi there, Chua          -

 

Thank you for writing in to the Lenovo Forum - happy to have you here today.

 

Clean the surface

System Restore (search – System restore – setting – Create restore point – System protection tab - System restore)

Touch Calibration (control panel – Tablet PC settings – Display tab – calibrate)

 

1.png

 

 

Enable the Touch Function (like below)

Power on and boot into windows

Call administrator command prompt

Press Win + X

Select Command Prompt (Admin)

 

Shift+FN+F10

Enter command and return:

bcdedit /set testsigning on

And enter reboot command and enter:

Shutdown –r –t 0

Check the Pen and Touch Hardware availability in system properties.

If Pen and Touch Input / HW is not avl means

  1. Touch cable not connected properly
  2. Touch panel issue

Update us how it goes.

 

 

 

 

 

Regards,

 

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princesschua16
Fanfold Paper
Posts: 3
Registered: ‎10-17-2016
Location: PH
Views: 609
Message 3 of 4

Re: Yoga 3 - touchscreen not working

Hi! Thanks for answering! I already did the instructions you gave me unfortunately it didnt work. Im having a problem with the calibration. Tye touchscreen just didnt work. I couldnt calibrate it. I did the command prompt and check the system properties and it says that the touch screen is working just fine. I dont know what to do anymore. 😢😢😢
Retired Support Specialist
Posts: 3,772
Registered: ‎12-24-2015
Location: IN
Views: 599
Message 4 of 4

Re: Yoga 3 - touchscreen not working

You could use the System Restore feature to get your computer back the time when it worked. Also, try updating the video drivers.

 

Update us how it goes.

 

 

 

 

 

Regards,         

 

Tap that kudos button if I helped 
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"

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