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wizard169
Paper Tape
Posts: 2
Registered: ‎04-25-2017
Location: GB
Views: 6,236
Message 1 of 6

Yoga 300 touch screen not working (screen is working) Windows 10

Hi All

 

Am trying to remote;y help a friend with this problem.

 

The screen is working but the toch element isn't and I don't know what driver I should be updating/re-installing - if its a driver issue, it stopped after a WIndow updated.

 

Any suggestions?

Support Specialist
Posts: 2,948
Registered: ‎02-22-2017
Location: GB
Views: 6,183
Message 2 of 6

Re: Yoga 300 touch screen not working (screen is working) Windows 10

Hello Wizard169

Thanks for using the Lenovo forums.


Try to download the Video and Chipset drivers for the unit from the support page.

Make sure to reboot after an update on the unit. 



Hope this helps, let us know how you get on.


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Pesszimistának lenni a legjobb, vagy igazad van, vagy kellemesen meglepődsz...
Retired Support Specialist
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Message 3 of 6

Re: Yoga 300 touch screen not working (screen is working) Windows 10

Check if touchscreen in device manager is disabled or not. If so, enable it.

 

Update us how it goes.

 

 

 

Regards,

 

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If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! 

wizard169
Paper Tape
Posts: 2
Registered: ‎04-25-2017
Location: GB
Views: 6,152
Message 4 of 6

Re: Yoga 300 touch screen not working (screen is working) Windows 10

I downloaded the Chipset (60fa02af?) and rebooted, still no luck. There is also the following statement 'No Pen or touch input is available for this display' - not sure what to do next?

Retired Support Specialist
Posts: 3,772
Registered: ‎12-24-2015
Location: IN
Views: 6,056
Message 5 of 6

Re: Yoga 300 touch screen not working (screen is working) Windows 10

- Press Windows+X.

- Select Device Manager.

- Find the Touchscreen driver under Mice and Other Pointing Devices>USB Touchscreen Controller (A111).  You're going to uninstall this and check the box that says "Delete the driver software for this device".  Don't worry, it won't blow up your computer.

- Restart your computer.

- Re-open the Device Manager, and confirm that the Touchscreen is now listed under Human Interface Devices. 

 

Update us how it goes.

 

 

 

 

Regards,

 

Tap that kudos button if I helped 
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"

Robertas
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Registered: ‎06-21-2017
Location: GB
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Message 6 of 6

Re: Yoga 300 touch screen not working (screen is working) Windows 10

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