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08-11-2018

HR

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Yoga 310-11 IAP locked HDD

2018-08-11, 11:15 AM

Hello.

My Yoga 310-11 IAP has locked eMMC HDD and requests password to be entered, although I have never set it up.

I cannot enter BIOS.

One Key Recovery gives same as the normal start-up, I get message:

 

Harddisk Security

Lock PCIE 6440DF

 

Did anybody have this issue, what was the cause and solution?

Thanks

Regards

Nino

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1 Posts

09-26-2018

AU

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Re: Yoga 310-11 IAP locked HDD

2018-09-26, 1:21 AM

Hi I am also having same problem...did you find any solution?

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1 Posts

10-23-2018

PL

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Re: Yoga 310-11 IAP locked HDD

2018-10-23, 16:22 PM
Hi I am also having same problem...did you find any solution?
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175 Posts

09-06-2018

PH

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Re: Yoga 310-11 IAP locked HDD

2018-10-23, 17:43 PM

Hello Kriti0298,

 

A harddrive password is stored in protected flash on the drive itself. Only the correct password will unlock the drive and permit normal operation. We'd love to learn more about what's going on and confirm if this is really the issue would it be possible for you to post a video or a screenshot of the problem? We want to help you locate the answers you need.



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2 Posts

02-23-2019

LB

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Re: Yoga 310-11 IAP locked HDD

2019-02-23, 12:22 PM

I am having the same problem and the worst part is that i only had it for about 20 days I did have time to backup my work and now i am unable to get anything from the it... plzzzzzzzzzzzzzzzzz helppppppp it was working fine last night.

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1 Posts

02-27-2019

AU

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  • Message 6 of 14

Re: Yoga 310-11 IAP locked HDD

2019-02-27, 9:19 AM

Hi, did anyone have a resolution for this? I’m getting the same issue and I didn’t set a password.

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2242 Posts

12-13-2016

US

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  • Message 7 of 14

Re: Yoga 310-11 IAP locked HDD

2019-02-27, 14:51 PM

I dug around until I ran out of time, the other day. There appear to be some viruses in the wild that can set hard drive and UFEI BIOS passwords. There are also a few less-scary possibilities I can find.

 

Are you the original owner of the computer?

 

What happened just before this issue popped up?

 

What antivirus program is installed?

 

Can you boot from a flash drive? 

 

Press the power button and hold it for a full minute after the computer shuts off to clear the CMOS. It's probably futile, but you never know.  The only other solutions I can think of is replacing the hard drive and/or the motherboard. 

 

 

 


____________________________________
I do not respond to requests for private, one-on-one help. Your questions should be posted in the appropriate forum where they may help others as well.

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2 Posts

02-23-2019

LB

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  • Message 8 of 14

Re: Yoga 310-11 IAP locked HDD

2019-02-27, 16:31 PM

hello thank you for replying. to answer your questions:

1. yes I am the original owner I bought it around 3 weeks ago, i was using it the night before the issue happened.

2. as i said i was working on it as usual nothing out of the ordinary but the second day this issue just popped.

3. Kaspesky total security

4.unfortunately no.

it didn't work.

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2242 Posts

12-13-2016

US

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  • Message 9 of 14

Re: Yoga 310-11 IAP locked HDD

2019-02-27, 20:32 PM

 wrote:

hello thank you for replying. to answer your questions:

1. yes I am the original owner I bought it around 3 weeks ago, i was using it the night before the issue happened.

2. as i said i was working on it as usual nothing out of the ordinary but the second day this issue just popped.

3. Kaspesky total security

4.unfortunately no.

it didn't work.


Can you get into the BIOS?

 

Again, everything I read leads to either a virus or a failing hard drive, given the window you're seeing. 


____________________________________
I do not respond to requests for private, one-on-one help. Your questions should be posted in the appropriate forum where they may help others as well.

If a response answers your question, please mark it as the accepted solution.

I am not an employee or agent of Lenovo. I love beer.

Using Browser Search To Find Answers in the Lenovo and Moto Communities
Check out our new Recent Service Tips Area ..your issue may already be solved!
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1 Posts

06-13-2019

RO

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  • Message 10 of 14

Re: Yoga 310-11 IAP locked HDD

2019-06-13, 17:56 PM

I have some problem what pls help!!!!!

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