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need_a_SN
Paper Tape
Posts: 3
Registered: ‎01-18-2018
Location: US
Views: 348
Message 1 of 6

Yoga 310 won't boot, doesn't have a sticker and box is long gone, how to get SN for warranty repair?

Exactly as the title says. I can't access the SN via Windows and there isn't (maybe wasn't) a sticker on the outside. Is the SN recorded anywhere inside the case?

Sr Support Specialist
Posts: 9,501
Registered: ‎11-30-2015
Location: PH
Views: 330
Message 2 of 6

Re: Yoga 310 won't boot, doesn't have a sticker and box is long gone, how to get SN for warranty rep

Hi need_a_SN,

 

Welcome to the Community Forums.

 

Here are several methods of checking the serial number when the sticker is illegible.

 

Hope this helps answer your query.

 

Regards



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need_a_SN
Paper Tape
Posts: 3
Registered: ‎01-18-2018
Location: US
Views: 315
Message 3 of 6

Re: Yoga 310 won't boot, doesn't have a sticker and box is long gone, how to get SN for warranty rep

I appreciate the response, however, unless I'm mistaken, all of those approaches require a computer than can be booted. My computer will not boot.

Sr Support Specialist
Posts: 9,501
Registered: ‎11-30-2015
Location: PH
Views: 306
Message 4 of 6

Re: Yoga 310 won't boot, doesn't have a sticker and box is long gone, how to get SN for warranty rep

need_a_SN,

 

Hoping that it is just a booting issue, you can try checking in the BIOS.

Alternatively, booting the machine using an installer media can offer advance repair to access the CMD.

 

Regards

 



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need_a_SN
Paper Tape
Posts: 3
Registered: ‎01-18-2018
Location: US
Views: 280
Message 5 of 6

Re: Yoga 310 won't boot, doesn't have a sticker and box is long gone, how to get SN for warranty rep

I have no way of checking BIOS. Nothing happens when I push the power button. It is an inert pile of plastic and metal.
Sr Support Specialist
Posts: 9,501
Registered: ‎11-30-2015
Location: PH
Views: 262
Message 6 of 6

Re: Yoga 310 won't boot, doesn't have a sticker and box is long gone, how to get SN for warranty rep

Hi need_a_SN

 

If the issue is No Power or No POST (power on self test) that can be the case as you described, then it would be best to call in technical support.

 

For those purchased directly with Lenovo having your order number and email that was used during purchase can help, else, a copy of the reciept or proof of purchase are needed.

 

For bulk order, you can try contacting the reseller if they have a copy of the serial number.

 

Regards



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