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govwin
Ctrl-Alt-Del
Posts: 9
Registered: ‎04-22-2016
Location: DE
Views: 383
Message 1 of 2

Yoga 500 - 14IBD Ctrl (Strg in german) is not working often

Ctrl Key in my Lenovo Yoga 500 - 14IBD is not working often. Mostly left Ctrl doesnot work, sometimes right Ctrl also doesnot work. I have already reset the OS to factory. Problem exists even now.

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Support Specialist
Posts: 2,948
Registered: ‎02-22-2017
Location: GB
Views: 316
Message 2 of 2

Re: Yoga 500 - 14IBD Ctrl (Strg in german) is not working often

Hello Govwin

Thanks for using the Lenovo forums.


Try a static discharge for this, it may help to resolve the issue or at least get rid of any built up static on the motherboard.

(If the battery is internal, please just skip the remove/replace battery steps.)
1. Turn the unit off
2. Remove the battery and the Mains adapter
3. Press and hold the front power button for 30 seconds
4. Replace the battery and the Mains adapter
5. Turn the unit on as normal


Otherwise, if the issue has persisted after a factory reset, then this will indicate a hardware fault with the unit.

In this case, I would recommend that you get in touch with your locale Lenovo support line.

 

Below is the link to the phone list where you can find these numbers

 

Hope this helps, let us know how you get on.


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