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barisasa
Paper Tape
Posts: 1
Registered: ‎02-15-2017
Location: TR
Views: 799
Message 1 of 2

Yoga 500-14ISK - Can't Install My Backup with OneKey Recovery W10

Hi,

 

I have Yoga 500 which has a i5 6200U. It came installed with Windows 10.

I get my backup with last version of OneKey Recovery before the serviced. Backup is 120 GB.

After the service, I try to install my backup but it doesn't work. I tried different ways.

 

1- I try to do that with OneKey Recovery on my desktop. After the restart, there is a blue screen and diffrent alternative options.

-First, I choose connect a device (DVD, Usb HDD etc.) and after than I choose my external hard disk which is include backup files. 4 seconds later, nothing gonna happen and Window 10 start as ever as. It doesn't work.

-Second, I choose other option (Repair etc.). After then I choose System Image ... ( I don't remember the full name). I try to sellect my backup.wpi file and others files, but it doesn't work also.

2- I try to do that with Novo Button. I choose System Recovery. There is a same screen with the OneKey Recovery. I try the do same steps but it doesn't work also.

3-I'm sure that my backup is doesn't have a problem but I create a new backup for trying. It doesn't work also.

*I also try to format my laptop to Install Windows 8 but I can't. I disable UEFI mode and other bios options but nothing gonna change.

 

I have very important datas on my backup. At least I recover that. How can I open .wsi and .dsi files?

 

I think problem is "OneKey Recovery not compatible with Windows 10". It's not start in initial screen when I choose the System Recovery option on OneKey Recovery. Is it possible to do that with Windows 8?

Also how can I install Windows 8?

 

**Sorry for my bad English Smiley Happy

 

 

Support Specialist
Posts: 180
Registered: ‎11-28-2016
Location: GB
Views: 709
Message 2 of 2

Re: Yoga 500-14ISK - Can't Install My Backup with OneKey Recovery W10

Hello barisasa,

 

Thank you for using the Forums.

 

Visit the following link, this may be able to help you set up a recovery for Windows 10

Win 10 recovery

 

Otherwise, you would need to look into purchasing a recovery media from Lenovo`s serviceshop:

Service Shop

 

 If these steps do not work or you would like more info on this issue you can call your local Lenovo support line. Below is the link to the phone list where you can find these numbers

 

Hope this help you and let us know how you get on


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