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keith345
Fanfold Paper
Posts: 9
Registered: ‎12-24-2015
Location: Bristol
Views: 661
Message 1 of 10

Yoga 500-14ISK Intel HD Graphics 520

Having some graphics problems, I downloaded the latest on the support website, listed as Intel VGA driver Win 10 64bit, version 21.20.16.4627, which downloaded as 6p5b05af.exe

 

When I ran this, I was dismayed to be told "Driver is not validated for this computer"

 

Where do I go from here?

 

 

Retired Support Specialist
Posts: 3,772
Registered: ‎12-24-2015
Location: IN
Views: 628
Message 2 of 10

Re: Yoga 500-14ISK Intel HD Graphics 520

Hi, Keith         -

 

Thank you for writing in to the Lenovo Forum - happy to have you here today.

 

When you have a moment, can you please refer to this bug that was filed regarding a similar issue and let me know if it is relevant to the problem you are seeing?

 

Also go through this link.

 

Update us how it goes.

 

 

 

 

Kindly note- Please mark the Answer as "Accept as solution" if information provided is helpful.

Give Kudos to a post which you think is helpful and reply oriented

NsNidPL
Serial Port
Posts: 53
Registered: ‎06-09-2017
Location: PL
Views: 619
Message 3 of 10

Re: Yoga 500-14ISK Intel HD Graphics 520

That may be because someone replaced Lenovo modded drivers with generic Intel ones. If so, download drivers from Intel site.

 

 

keith345
Fanfold Paper
Posts: 9
Registered: ‎12-24-2015
Location: Bristol
Views: 603
Message 4 of 10

Re: Yoga 500-14ISK Intel HD Graphics 520

If its the case that Lenovo have a specially tweaked driver for my laptop, then surely the place to get it is from them rather than intel directly?

 

In any event I fail to understand why a driver on the Lenovo website is "not validated". This suggests to me Lenovo support is a waste of time.

 

I will have a go following the explicit instructions as per your link and will post back

Community SeniorMod
Community SeniorMod
Posts: 6,679
Registered: ‎01-13-2008
Location: US
Views: 599
Message 5 of 10

Re: Yoga 500-14ISK Intel HD Graphics 520

Hmmm,

 

When I go to Support and enter Yoga 500-14ISK I come up with this driver: 20.19.15.445  7lru01af.exe

 

http://pcsupport.lenovo.com/us/en/products/LAPTOPS-AND-NETBOOKS/YOGA-SERIES/YOGA-500-14ISK/downloads...

 

Z.


The large print: please read the Community Participation Rules before posting. Include as much information as possible: model, machine type, operating system, and a descriptive subject line. Do not include personal information: serial number, telephone number, email address, etc.


The fine print: I do not work for, nor do I speak for Lenovo. Unsolicited private messages will be ignored - questions and answers belong in the forum so that others may benefit. ... GeezBlog

 

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keith345
Fanfold Paper
Posts: 9
Registered: ‎12-24-2015
Location: Bristol
Views: 597
Message 6 of 10

Re: Yoga 500-14ISK Intel HD Graphics 520

Hmmmmm indeed!

 

If you enter 500-14isk in find your product, it gives you two choices:

 

500-14ISK Laptop (ideapad) which leads to driver 21.20.16.4627

and

Yoga 500-14ISK Laptop (ideapad) which leads to driver 20.19.15.4454

 

Are these two different machines, or is there some confusion here?

Community SeniorMod
Community SeniorMod
Posts: 6,679
Registered: ‎01-13-2008
Location: US
Views: 594
Message 7 of 10

Re: Yoga 500-14ISK Intel HD Graphics 520

Those are two different machines.


The large print: please read the Community Participation Rules before posting. Include as much information as possible: model, machine type, operating system, and a descriptive subject line. Do not include personal information: serial number, telephone number, email address, etc.


The fine print: I do not work for, nor do I speak for Lenovo. Unsolicited private messages will be ignored - questions and answers belong in the forum so that others may benefit. ... GeezBlog

 

  Communities:   English    Deutsche    Español    Português    Русскоязычное    Česká    Slovenská    Українська   Moto English

NsNidPL
Serial Port
Posts: 53
Registered: ‎06-09-2017
Location: PL
Views: 591
Message 8 of 10

Re: Yoga 500-14ISK Intel HD Graphics 520

Nope, no difference. Try downloading drivers from Intel site instead.

keith345
Fanfold Paper
Posts: 9
Registered: ‎12-24-2015
Location: Bristol
Views: 587
Message 9 of 10

Re: Yoga 500-14ISK Intel HD Graphics 520

Thanks for pointing that out. I have spent many hours on this, so need a break just for now. Will use the Yoga 500-14isk choice and see how it goes....
Community SeniorMod
Community SeniorMod
Posts: 6,679
Registered: ‎01-13-2008
Location: US
Views: 586
Message 10 of 10

Re: Yoga 500-14ISK Intel HD Graphics 520


@NsNidPL wrote:

Nope, no difference...


I beg to differ:

 

https://pcsupport.lenovo.com/us/en/products/laptops-and-netbooks/500-series/500-14isk/parts/PD104070

 

https://pcsupport.lenovo.com/us/en/products/laptops-and-netbooks/yoga-series/yoga-500-14isk/parts/PD...

 

 


The large print: please read the Community Participation Rules before posting. Include as much information as possible: model, machine type, operating system, and a descriptive subject line. Do not include personal information: serial number, telephone number, email address, etc.


The fine print: I do not work for, nor do I speak for Lenovo. Unsolicited private messages will be ignored - questions and answers belong in the forum so that others may benefit. ... GeezBlog

 

  Communities:   English    Deutsche    Español    Português    Русскоязычное    Česká    Slovenská    Українська   Moto English

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