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10-02-2017

TR

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  • Registered: ‎10-02-2017
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Yoga 500 14ISK mainboard problem

2017-10-02, 22:26 PM

My Yoga 500-14ISK Laptop (ideapad) did not charge due to mainboard problem as stated by the Lenovo service in Turkey. The worst thing is that I was told that related part-the mainboard is not avaliable in Turkey and I had to wait for another month.My waranty expires on 1st of december,2018.

 

What if the part arrives later than that date and I get the third mainboard error when the warranty is over. The Turkish service does not accpet to give me brand new computer as I have a broken but working screen. So I need help

 
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10863 Posts

11-30-2015

PH

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Re: Yoga 500 14ISK mainboard problem

2017-10-03, 15:11 PM

Hi erdemongun,

 

Welcome to the Community Forums.

 

Warranty Policies may be different in each region but generally, shares the same idea.

If current ETA of parts would exceed date of expiry then as long as the ticket was created within the warranty then it would proceed with the standard repair.

 

The replaced parts would have covered duration that should work as expected after repair but it would be better calling technical support regarding such scenario. 

 

Personally, I would rather have the warranty to the maximum allowed years before the warranty expires.

 

If I am to compare the pricing and labor cost of laptops parts, it would be better to secure such investment machine with warranty coverage.

 

Hope this helps answer your query.

 

Regards



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