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bobmanuk
Paper Tape
Posts: 2
Registered: ‎06-09-2017
Location: GB
Views: 155
Message 1 of 3

Yoga 500-14ibd videos dont playback properly

Afternoon all,

 

I have a Lenovo Yoga 500-14ibd (core i3-5005u @ 2.00GHz 4GB ram, intel hd 5500 graphics), and it seriously struggles to play any kind of video.

 

I watch a lot of youtube videos, and anything higher than 480p causes the video to lag/stutter and performance of the overall PC to suffer while trying to play the video.

 

If i try to play a downloaded video its the same story (using vlc or windows 10 video player), 720p video lags and stutters with occasional artefacting.

 

I have tried multiple OS versions (7, 8.1, 10) all up to date and all drivers installed. All drivers from Lenovo site and even then tried updating the drivers to what microsoft suggest are the latest, same problem regardless. no AV is installed.

 

I have also tried changing the hard drive to an SSD and this has made no difference.

 

Trying to play videos on a laptop with a lower CPU and ram works without problem, so i cannot figure out why this laptop has such an issue.

 

On Monday i will be contacting the company i purchased it from to see if it can be repaired or replaced.

 

in the mean time, does anyone have any suggestions i could try so i dont have to go without my laptop?

 

Thanks

Sr Support Specialist
Posts: 7,971
Registered: ‎11-30-2015
Location: PH
Views: 137
Message 2 of 3

Re: Yoga 500-14ibd videos dont playback properly

Hi bobmanuk

 

Welcome to the Community Forums. 

 

Would safe mode with networking also show video lagging?

Similar lagging issue reported on this and this discussion having resolved the issue by ending the process of FMAPP.exe.

 

Otherwise, try updating the BIOS and check if chipset, video and audio are also up  with the latest.

You can also call technical support for recommendation/possible repair.

 

Update us how it goes.

 

Regards

 



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bobmanuk
Paper Tape
Posts: 2
Registered: ‎06-09-2017
Location: GB
Views: 125
Message 3 of 3

Re: Yoga 500-14ibd videos dont playback properly

Unfortunately, I cannot get into safe mode, it comes up with a green stop screen but dissapears before i can make a note of the error or take a photo. Have tried several times, always halts and reboots before even showing the login screen.

 

I dont have the named application on my laptop, but have disabled realtek audio software just in case. made no difference.

 

In fact, it seems to be getting worse now, scrolling up/down is slow to respond, opening or trying to do 2 things, like listen to music and read a simple page, impossible.

 

The Bios is the most up to date version as provided by Lenovo's support site. Same with the drivers, the software that Lenovo use to scan the pc for updates also cannot detect any out of date drivers.

 

Im trying a Live Linux USB and will see how that goes.

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