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txk1789
Paper Tape
Posts: 5
Registered: ‎10-16-2015
Location: Kosovo
Views: 527
Message 1 of 2

Yoga 500-15IBD wifi and mouse problems

Hello everybody,
 
I just bought the yoga  500 and immediately started having the following problems. Can somebody please help me, since the company i bought from doest accept to bring it back before the distributor decides whether I can or not
 
The problems are as follows:
 
1) The mouse coursor  and touchpad keeps on blocking regularly.I tried it also with an external mouse and I faced the same problems.
 
2) WIFI:  a) it keeps loosing its signal continually
             b) It dissconect from the wifi almost every 30 minutes 
             c) Whenever i want to reconnect to the wifi it shows there are no connections available eventhough my phone and my girlfriends laptop is already connected ( and there are over 5 other wifi-s available from my neighbors)
             d) Every single time I have to use the troubleshooter which says "problem with wireless adapter or acces point". And then it dissconnects again. 
Guru
Posts: 1,222
Registered: ‎12-05-2014
Location: DE
Views: 510
Message 2 of 2

Re: Yoga 500-15IBD wifi and mouse problems

Did you run the updates via Lenovo Companion?

What error does the wifi give in browser or repair?

Are you using it pluged in to AC or on battery?

Does Lenovo Companion show show ur Waranty?

Did you ran a harware test via Lenovo Companion?

You could contact/call Lenovo Sevice Center directly.

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