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Gary1976
Paper Tape
Posts: 2
Registered: ‎02-21-2016
Location: Scotland
Views: 6,609
Message 1 of 8

Yoga 500 Keyboard not working

Hi 

 

My son got a yoga 500 for christmas now the laptop keyboard has stopped working but the touch screen keyboard is unaffected, tried to sort under warranty as device is still under 1 year old been told that its not covered as it a software issue how they know that is beyond me.

I have tried resetting the laptop, reinstalling windows 8 but still not working, some keys operate for instance if i press g it shows =, y shows t and thats all that works. 

Anyone help

Gary1976
Paper Tape
Posts: 2
Registered: ‎02-21-2016
Location: Scotland
Views: 6,190
Message 2 of 8

Re: Yoga 500 Keyboard not working

Sorted now, found the solution on the forum.

 

Gary

Community SuperMod
Community SuperMod
Posts: 5,340
Registered: ‎06-26-2008
Location: US
Views: 6,182
Message 3 of 8

Re: Yoga 500 Keyboard not working

Glad you were able to find help in the forums.

Could you provide a thread link? It might well help others.

 

Thanks!


Community GuidelinesSearchPrivate MessagingENDEESPTRUUACZ-SKMoto
PM requests for individual support are not answered. If a post solves your issue, please mark it so.

I am not a Lenovo employee.

SMRees
What's DOS?
Posts: 1
Registered: ‎03-02-2016
Location: United Kingdom
Views: 6,114
Message 4 of 8

Re: Yoga 500 Keyboard not working

Just bought the LENOVO yoga 500 and halfway through setting it up the keyboard stopped working. Powering it off and on again fixed it for now but worried that it is a faulty machine...should I return it to PC world??? I checked that the filter keys and all options in the ease of access menu for the keyboard are turned off. What next?

NLL123
Paper Tape
Posts: 2
Registered: ‎12-08-2016
Location: CH
Views: 4,886
Message 5 of 8

Re: Yoga 500 Keyboard not working

Hi, I got the same problem. Suddenly the keyboard didn't work anymore. Touchpad OK. Updating keyboard driver didn't help. Keyboard does also not work in BIOS mode. External keyboard (USB) works. How did you recover the keyboard?

NLL123
Paper Tape
Posts: 2
Registered: ‎12-08-2016
Location: CH
Views: 4,881
Message 6 of 8

Re: Yoga 500 Keyboard not working

got it working. Followed the procedure suggested in another thread.
disconnect power
press power button for 15 seconds while off
turn on using novo key (used a paper clip)
this would show Novo Menu, choose BIOS set up and press F9 to load defaults, then F10 to save and exit.
Don't know if the last step was really needed as I could navigate in the BIOS menu using the keyboard. Did it anyway, no harm done.
Hope LENOVO will find the cause of this problem and fix it.
libora6
What's DOS?
Posts: 1
Registered: ‎05-05-2017
Location: BR
Views: 4,311
Message 7 of 8

Re: Yoga 500 Keyboard not working

Hi, I have the key interrogation & slash key not working.

Can somebody from Lenovo help me ]

I tried getting in contact with them on live chat and phone but they are not answering.

 

sorh
Blue Screen Again
Posts: 3
Registered: ‎11-07-2018
Location: GB
Views: 1,181
Message 8 of 8

Re: Yoga 500 Keyboard not working

unfortunately this is still a recurring and quite annoying issue for me, every now and then, especially after restart. The solution I found, at least the one that works for me, is log into windows using the on-screen keyboard and after that lenovo solution centre hardware scan - keyboard tests.

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