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edga
Paper Tape
Posts: 4
Registered: ‎12-16-2016
Location: NL
Views: 439
Message 1 of 3

Yoga 500 battery not charging

Simple question but very troublesome. I cannot charge the laptop when the power is on, while the charging functions normally when the power is off. When the laptop is on, I could see the battery sign on next to the bettery indicator on the screen, but the amount just stays stagnant. Please help me with this issue. Thank you!

Retired Support Specialist
Posts: 915
Registered: ‎07-05-2016
Location: GB
Views: 406
Message 2 of 3

Re: Yoga 500 battery not charging


@edga wrote:

Simple question but very troublesome. I cannot charge the laptop when the power is on, while the charging functions normally when the power is off. When the laptop is on, I could see the battery sign on next to the bettery indicator on the screen, but the amount just stays stagnant. Please help me with this issue. Thank you!


Hi Edga,

 

Sounds like you could have a faulty power supply. contact Lenovo support and they should be able to arrange a replacement for you.

 

Hope this help you and let us know how you get on


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edga
Paper Tape
Posts: 4
Registered: ‎12-16-2016
Location: NL
Views: 395
Message 3 of 3

Re: Yoga 500 battery not charging

Thx for the reply! Could you provide me with the contact information? (preferably email, in both the Netherlands and Taiwan) I thought this it already the Lenovo Support. I already got redirected a few times, and the redirecting was not very clear.

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