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12-30-2017

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Yoga 510 synaptics pointing device not working

2017-12-30, 9:04 AM

bought a brand new Yoga 510 yesterday and straight of the box the pointing device wont work. went to device manager saying code 24 error message. I then updated drivers but still get same message. very disappointed this could happen with a brand new notebook .

 

await your instructions to fix. 

 

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13866 Posts

12-07-2009

CZ

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Re: Yoga 510 synaptics pointing device not working

2017-12-30, 15:02 PM

More likely it's hardware issue but there's a small possibility that it may be related to hardware ( connector cable )

Try this first. Un-install the drivers, restart your computer and let windows install the drivers automatically. If it works, try to re-install the drivers.

 

After restarting the computer, if windows cannot install the drivers, you can try to install them manually ( there supposed to be a folder at d: drive ) IF it still doesn't work, sorry to say but you may need to call Lenovo support. It's probably cable connector issue


http://www.krasotaiskusstva.com
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2 Posts

12-30-2017

AU

4 Signins

23 Page Views

  • Posts: 2
  • Registered: ‎12-30-2017
  • Location: AU
  • Views: 23
  • Message 3 of 3

Re: Yoga 510 synaptics pointing device not working

2018-01-10, 4:42 AM

thanks but that didnt fix it. 

 

does anyone from lenovo read these forums?

 

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