Welcome to our peer-to-peer forums, where owners help owners. Need help now? Visit eSupport here.

English Community

Lenovo NotebooksLenovo Yoga Series Notebooks
All Forum Topics
Options

2 Posts

11-23-2017

United Kingdom of Great Britain and Northern Ireland

3 Signins

26 Page Views

  • Posts: 2
  • Registered: ‎11-23-2017
  • Location: United Kingdom of Great Britain and Northern Ireland
  • Views: 26
  • Message 1 of 9

Yoga 520 Active Pen

2017-11-23, 11:06 AM

I've just purchased a Active Pen to use with my Yoga 520 however nothing happens when I try and use it. I've tried downloading the Active Pen for Windows 10 (64-bit) software and restarting my laptop but still nothing happens.

 

Is there anything else I need to do to make the software compatible or to set up the pen?

 

Thanks!

Reply
Options

13 Posts

11-01-2018

Turkey

16 Signins

119 Page Views

  • Posts: 13
  • Registered: ‎11-01-2018
  • Location: Turkey
  • Views: 119
  • Message 2 of 9

Re: Yoga 520 Active Pen

2018-11-01, 14:37 PM

i have the same laptop and active pen that came with yoga520. However; pen is not clicking. When i get close to screen with pen; the marker appears as rhombus shape. But when i touch to screen with pen, nothing happens. I installed all the drivers, updates and did configurations. How can i solve this.

Reply
Options

3650 Posts

08-02-2018

United States of America

789 Signins

18927 Page Views

  • Posts: 3650
  • Registered: ‎08-02-2018
  • Location: United States of America
  • Views: 18927
  • Message 3 of 9

Re: Yoga 520 Active Pen

2018-11-01, 22:50 PM


Hi Jess14! Welcome to our forums community. Could you provide to us the model or part number of the pen? Did the pen worked with other devices? Do you have other active open that you can try on the laptop?

, have you checked the battery?



Did someone help you today? Press the thumbs-up icon below to thank them.!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.


Using Browser Search to find your answers in Lenovo and Moto Community

Reply
Options

13 Posts

11-01-2018

Turkey

16 Signins

119 Page Views

  • Posts: 13
  • Registered: ‎11-01-2018
  • Location: Turkey
  • Views: 119
  • Message 4 of 9

Re: Yoga 520 Active Pen

2018-11-02, 6:09 AM

yes i double and triple checked the battery. It is fine working. In attachment you can see what i meant better.

Reply
Options

601 Posts

08-01-2018

United States of America

409 Signins

10530 Page Views

  • Posts: 601
  • Registered: ‎08-01-2018
  • Location: United States of America
  • Views: 10530
  • Message 5 of 9

Re: Yoga 520 Active Pen

2018-11-02, 7:36 AM

We'd like to take a closer look. Could you provide us the model number of the pen that came with your computer?



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!
This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

Follow us @LenovoSupport on Facebook and Twitter!

Reply
Options

13 Posts

11-01-2018

Turkey

16 Signins

119 Page Views

  • Posts: 13
  • Registered: ‎11-01-2018
  • Location: Turkey
  • Views: 119
  • Message 6 of 9

Re: Yoga 520 Active Pen

2018-11-02, 7:45 AM

it is Lenovo Active Pen 5T70J3309

Reply
Options

601 Posts

08-01-2018

United States of America

409 Signins

10530 Page Views

  • Posts: 601
  • Registered: ‎08-01-2018
  • Location: United States of America
  • Views: 10530
  • Message 7 of 9

Re: Yoga 520 Active Pen

2018-11-02, 8:08 AM

Based from the video, it may be an issue with the button. Have you also tested it with a drawing application?



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

Follow us @LenovoSupport on Facebook and Twitter!

Reply
Options

13 Posts

11-01-2018

Turkey

16 Signins

119 Page Views

  • Posts: 13
  • Registered: ‎11-01-2018
  • Location: Turkey
  • Views: 119
  • Message 8 of 9

Re: Yoga 520 Active Pen

2018-11-02, 8:11 AM

yes i tried several drawing and note taking apps. None is working. Maybe the tip be broken. How can i replace it 

Reply
Options

601 Posts

08-01-2018

United States of America

409 Signins

10530 Page Views

  • Posts: 601
  • Registered: ‎08-01-2018
  • Location: United States of America
  • Views: 10530
  • Message 9 of 9

Re: Yoga 520 Active Pen

2018-11-02, 8:35 AM

You can reach out to our team for warranty claims/replacement of the pen. Here's the support phone number list https://pcsupport.lenovo.com/us/en/supportphonelist



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

Follow us @LenovoSupport on Facebook and Twitter!

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete

X

No, I don’t want to share ideas Yes, I agree to these terms