12-10-2017 09:10 AM
I have a yoga 520 bought 3 months back. I have been constantly facing laptop freeze issue. It randomly happens while doing normal work like opening any file in Windows explorer or surfing net on Chrome. Below are the observations:
The thing to note here is that no heavy task is running which might consume the CPU/memory. So I am pretty sure this is not a performance issue but something else. I have to long press the power button and start it again to get it working.
Also my Windows 10 is upto date. I suspect that this has started happening after Windows Fall Creator update but I am not really sure. I have also referred below link which suggests to update the BIOS which I did but no results.
Could anyone please help on this? let me know if you are facing the same issue.
04-19-2018 07:10 AM
Same here. I've noticed it is more frequent when using Opera's whatsapp applet, or whatsapp for desktop. Regardless, it happens in any situation. The workaround I found is to suspend the notebook and get it back, but I fear it is degrading faster it's lifespan. It also seems to be cyclical, being more frequent at some points during the day. The notebook is up to date on everything, even BIOS.
Hope someone helps....
04-19-2018 08:36 AM
Check your Event Viewer > Windows > System for errors that might point to something amiss.
04-19-2018 09:06 AM
Thanks. I found a lot of errors in DistributedCOM. But the freezes stopped after I turned off every "enable hardware acceleration" in every windows program, including browsers.
Let's investigate DistributedCOM problem and see what it is...
04-19-2018 09:22 AM
No good. Still facing hangs while using whatsapp desktop, for example.
04-19-2018 09:39 AM
The link you posted takes me to a blank reply window.