cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
kssathish
What's DOS?
Posts: 2
Registered: ‎03-07-2018
Location: QA
Views: 9,431
Message 1 of 14

Yoga 520 P,S,C & B keys not working

Hi Team,

 

I have just bought Yoga 520 I7 (8550) 2 days back. P,S,C & B keys are not working through the keyboard. But it works fine in the touch, it looks like there is a hardware issue, even after restarting of couple of times the same issue.

 

Please help me on this.

 

Sathish K S.

Sr Support Specialist
Posts: 8,164
Registered: ‎11-30-2015
Location: PH
Views: 9,380
Message 2 of 14

Re: Yoga 520 P,S,C & B keys not working

Hi kssathish,

 

Welcome to the Community Forums.

 

You can try checking the keys using an external usb keyboard or booting the machine in another image like a live rescue media to check the same keys. Checking via BIOS using the password security just to check (not to save) would confirm if the issue is due to hardware.

 

Call in technical support or the store and have them informed for immediate options.

 

Hope this helps answer your query.

Update us how it goes.

 

Regards

 

 



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

adam130266
What's DOS?
Posts: 1
Registered: ‎03-21-2018
Location: GB
Views: 9,342
Message 3 of 14

Re: Yoga 520 P,S,C & B keys not working

HI, We are hving same issue too - laptop 520 yoga i3 - only used for two months - any ideas advice.

Thank YOu

ADam

 

Sr Support Specialist
Posts: 8,164
Registered: ‎11-30-2015
Location: PH
Views: 9,337
Message 4 of 14

Re: Yoga 520 P,S,C & B keys not working

Hi adam130266,

 

Welcome to the Forums.

 

Have you tried the suggested steps above.

Such is just to isolate if the issue is with the hardware even after using a different operating system.

 

You may however proceed simply calling technical support as they would guide you how to check and provide the needed steps to resolve this even with in-warranty service.

 

Regards



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

kssathish
What's DOS?
Posts: 2
Registered: ‎03-07-2018
Location: QA
Views: 9,330
Message 5 of 14

Re: Yoga 520 P,S,C & B keys not working

Hi 

 

it is simple bug. You have selected more than one language support on the keyboards I hope. Just go to the language support and select only US keyboard and remove all others, then it will be all okay.

 

Regards

sandy

inkedLink
What's DOS?
Posts: 2
Registered: ‎07-01-2018
Location: AT
Views: 8,742
Message 6 of 14

Re: Yoga 520 P,S,C & B keys not working

didnt work for me dont know what to do
pls help me
rachcast
What's DOS?
Posts: 1
Registered: ‎07-08-2018
Location: PH
Views: 8,647
Message 7 of 14

Re: Yoga 520 P,S,C & B keys not working

Hello! I had the same problem last night and that's how I found this thread. I went to my authorized dealer because I didn't know how to fix it. Turns out, it really was just a bug. Exactly what was said above ^^ multiple languages. Probably with the PDF readers I downloaded or a configuration that was not completed. Anyway, to fix this, he taught me to go through the Recover PC process. It just took a while. Look for Recover PC in the settings.

 

It's a good thing I didn't have any important files yet since I've only had this for a month and I use a cloud account for my files. After resetting the laptop, everything was back as it was and the technician pointed out that exact same problem mentioned here. He advised that I could do the recovery by myself at home. Hope this helps! 

kws1
What's DOS?
Posts: 1
Registered: ‎08-06-2018
Location: GB
Views: 8,214
Message 8 of 14

Re: Yoga 520 P,S,C & B keys not working

Hi this did not work for me, have you got any other ideas?

Mcomputers
Paper Tape
Posts: 1
Registered: ‎09-26-2017
Location: CZ
Views: 7,437
Message 9 of 14

Re: Yoga 520 P,S,C & B keys not working

Try function of the left and right arrow in a notepad when you have some text there. Works they step by step or go at home and at end of the row? If they go at home and at end the problem is with the FN key. Probably is stacked this FN key. Try to push it a few times and cancel its function. All keys will work. But I don't know how I can the FN key stacked again because I want to send this keyboard to service.
gorobinskaya
What's DOS?
Posts: 1
Registered: ‎10-11-2018
Location: ES
Views: 6,303
Message 10 of 14

Re: Yoga 520 P,S,C & B keys not working

It worked! Thank you!

Check out current deals!


Shop current deals

Top Kudoed Authors