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5 Posts

02-20-2018

Canada

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Yoga 520 fingerprint driver (synaptics) keeps failing (code 10)

2018-02-20, 19:32 PM

Hi,

 

I've had my yoga 520 for roughly 6 mo, everything's fine except for the fingerprint sensor driver (Synaptics WBDI under Biometric devices). It fails with the message "This device cannot start (Code 10)"

This has happened before, but it happened right after a particular windows update, so when I uninstalled it, it started working again. Now I have no idea how to fix it.


Thanks.

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13866 Posts

12-07-2009

Czech Republic

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  • Message 2 of 12

Re: Yoga 520 fingerprint driver (synaptics) keeps failing (code 10)

2018-02-20, 22:52 PM

You can decide which Windows updates to install or not. In your case, just un-install the windows update that cause the problem. You would be fine



Due to my absence, I may not reply your posts and/or personal messages

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5 Posts

02-20-2018

Canada

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  • Message 3 of 12

Re: Yoga 520 fingerprint driver (synaptics) keeps failing (code 10)

2018-02-21, 14:26 PM

Regular updates my computer doesn't let me uninstall, with security updates I did try uninstall, but nothing changed the driver continues to fail

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4582 Posts

12-13-2016

United States of America

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Re: Yoga 520 fingerprint driver (synaptics) keeps failing (code 10)

2018-02-21, 14:35 PM

Two things. Make sure your BIOS is up to date along with everything else. You can try downloading the fingerprint driver from the support page (click "view all" on the downloads page to see it). Put that in a directory or on the desktop. Go to Device Manager and select "update driver" then "have disk" to force it to install the downloaded driver. 

 

If that fails, try using System Restore. Find a restore point where it was still working. Restore to that point and let it take the Windows Update again. Sometimes, that works.


____________________________________
I do not respond to requests for private, one-on-one help. Your questions should be posted in the appropriate forum where they may help others as well.

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5 Posts

02-20-2018

Canada

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  • Message 5 of 12

Re: Yoga 520 fingerprint driver (synaptics) keeps failing (code 10)

2018-02-21, 15:15 PM

Thank you! My driver was up to date so I tried the system restore and now my fp driver is working

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5 Posts

02-20-2018

Canada

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  • Message 6 of 12

Re: Yoga 520 fingerprint driver (synaptics) keeps failing (code 10)

2018-03-07, 21:32 PM

Never mind, it worked for 2-3 days and then reverted to not working again. I give up.

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1 Posts

04-02-2018

Netherlands

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  • Message 7 of 12

Re: Yoga 520 fingerprint driver (synaptics) keeps failing (code 10)

2018-04-02, 9:01 AM

same problems here.... anyone a solution?

 

updated my bios and windows.

it was after i updated the fingerprint drivers via the Lenovo vantage app....

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4582 Posts

12-13-2016

United States of America

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  • Message 8 of 12

Re: Yoga 520 fingerprint driver (synaptics) keeps failing (code 10)

2018-04-02, 14:14 PM

Use System Restore to go back to a point when it was working and let it re-take Windows Updates since. 


____________________________________
I do not respond to requests for private, one-on-one help. Your questions should be posted in the appropriate forum where they may help others as well.

If a response answers your question, please mark it as the accepted solution.

I am not an employee or agent of Lenovo. I love beer.

Using Browser Search To Find Answers in the Lenovo and Moto Communities
Check out our new Recent Service Tips Area ..your issue may already be solved!
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6 Posts

09-12-2016

Brazil

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  • Message 9 of 12

Re: Yoga 520 fingerprint driver (synaptics) keeps failing (code 10)

2018-06-09, 4:30 AM

Same problem in here, any solutions?

 

Already did everything available on the forum, my bios is up to date, all drivers, everything, including windows update fully updated.

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1 Posts

11-08-2018

India

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  • Message 10 of 12

Re: Yoga 520 fingerprint driver (synaptics) keeps failing (code 10)

2018-11-08, 19:36 PM

I am also getting  same ishue with my lenovo ip 520 

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