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jaykb
What's DOS?
Posts: 1
Registered: ‎09-30-2018
Location: GB
Views: 343
Message 1 of 2

Yoga 520 screen cracked after 5 weeks use

Hello

I can see posts on the forum about cracked screen after a month use.  Mine cracked after 5 weeks use. I would say that I am a careful user and that this is my third Lenovo laptop; never had any issue with my previous 2.

A post on the forum says that he/she got it fixed via warranty. However when  I go to the Lenovo site and navigate through the "create a Service Request", it immediately says that it is not covered under warranty.

What to do?

Thank you

jaykb

Social Support Agent
Social Support Agent
Posts: 402
Registered: ‎08-02-2018
Location: US
Views: 317
Message 2 of 2

Re: Yoga 520 screen cracked after 5 weeks use

Hi jaykb!

 

Welcome to the Community Forums.

 

Crack screen is considered a physical damage and a customer-induced damage even if accident or not. You can find the CID guide here, https://lnv.gy/2OqSob5. Such damages are not covered by the warranty. Warranty Policy here, https://lnv.gy/2OmWjWh. Repairing it will really cost you unless you have an Accidental Damage Protection warranty. 



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