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What's DOS?
Posts: 1
Registered: ‎09-30-2018
Location: GB
Views: 343
Message 1 of 2

Yoga 520 screen cracked after 5 weeks use


I can see posts on the forum about cracked screen after a month use.  Mine cracked after 5 weeks use. I would say that I am a careful user and that this is my third Lenovo laptop; never had any issue with my previous 2.

A post on the forum says that he/she got it fixed via warranty. However when  I go to the Lenovo site and navigate through the "create a Service Request", it immediately says that it is not covered under warranty.

What to do?

Thank you


Social Support Agent
Social Support Agent
Posts: 402
Registered: ‎08-02-2018
Location: US
Views: 317
Message 2 of 2

Re: Yoga 520 screen cracked after 5 weeks use

Hi jaykb!


Welcome to the Community Forums.


Crack screen is considered a physical damage and a customer-induced damage even if accident or not. You can find the CID guide here, Such damages are not covered by the warranty. Warranty Policy here, Repairing it will really cost you unless you have an Accidental Damage Protection warranty. 

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