01-09-2019 02:32 PM
Hello! Today my new Yoga 530 has arrived and during Windows setup I instantly noticed some distorted/crackling audio from the speakers. First I thought its because no drivers were installed or something like that but after setting up Windows the issue still remained. Upon investaging this issue I noticed its the left speaker that has this issue the right speaker is fine. Would like to ask for some help so I can solve this issue.
What I already tried:
-Updating Windows 10 and the build version to the latest one
-Updating sound drivers from the Lenovo site
-Trying a headset with both USB and Headphone jack ports (Headset worked completely fine in both ways no audio issue)
-Updating Intel 620 HD Driver
Here is a link to the audio sample: SpeakerProblem
Thanks for the help!
01-14-2019 09:00 AM - edited 01-14-2019 09:01 AM
It will be a hardware issue with the speaker unit itself - I'd raise a support ticket/call support and get either the speaker replaced or laptop swapped out if it can't be replaced
I have a Yoga 530 (with the ryzen CPU) and I've never had any crackling or distortion, so it's not normal, it will be a faulty speaker.
01-14-2019 10:21 AM
Isnt it possible to just buy replacement speakers somewhere? I can replace it myself, it would be a much quicker procedure than sending it back and waiting for repair or replacement.