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aim54x
Paper Tape
Posts: 4
Registered: ‎09-20-2018
Location: AU
Views: 288
Message 1 of 6

Yoga 700-11ISK headphone jack

I recently picked up a Yoga 700-11ISK (4gb/128gb) which has been a great little secondary laptop next to my Yoga 730-13 (i7/16gb/512gb/4K). I tried using the headphone jack on the 700-11 yesterday and found the sound highly distorted and moving the plug results in the sound being lost completely.

 

I have already uninstalled and reinstalled the drivers with no luck.

 

I am thinking about attempting to clean the jack. The only other option after that is to replace the I/O board. Am I missing anything??

 

Is EMPR the official part supplier in Australia?

Social Support Agent
Social Support Agent
Posts: 369
Registered: ‎08-02-2018
Location: US
Views: 263
Message 2 of 6

Re: Yoga 700-11ISK headphone jack

Hi aim54x, 

 

Welcome to the Lenovo Community Forums.

 

Possible that this is a speaker issue. Have you tried connecting other external speaker or headphones? If yes, are you having the same issue? Have you checked the enhancement settings of the audio? If still does the same then it would be best contacting our local support here: https://pcsupport.lenovo.com/ph/en/supportphonelist?CID=ww:lenovosocial:20x9m6 for repair options. 



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aim54x
Paper Tape
Posts: 4
Registered: ‎09-20-2018
Location: AU
Views: 253
Message 3 of 6

Re: Yoga 700-11ISK headphone jack

Thanks Auxen

 

This is an issue that appears to be isolated to the audio jack, the speakers are tinny but fine, I have tried multiple sets of headphones. I have played with the audio settings and drivers (including the Dolby Audio) and have not gotten anywhere.

 

The I/o board is listed as a FRU and from the service manual it is two screws and a ribbon cable. This is something I can easily change myself, the laptop is an authorised refurbished but the warranty is with Gray's Online, and I would prefer to have the 95% working laptop (with my data) than to send it away and not have the use of it.

Social Support Agent
Social Support Agent
Posts: 1,120
Registered: ‎08-02-2018
Location: US
Views: 250
Message 4 of 6

Re: Yoga 700-11ISK headphone jack

Hi! Just to add, here is also a video instruction for tearing the computer. You can choose the nearest model as reference: https://lnv.gy/2AFpiNs. You can check the manual here: https://lnv.gy/2AEZp0q and for future repairs and you want to buy parts individually, you can refer to this link: https://lnv.gy/2ADh6xk for the part numbers. Hope this helps.



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aim54x
Paper Tape
Posts: 4
Registered: ‎09-20-2018
Location: AU
Views: 246
Message 5 of 6

Re: Yoga 700-11ISK headphone jack

Thanks Jwes, I guess there is no way Lenovo Australia will sell me the part I (potentially) need, do you konw if the lenovo.encompass.com site will ship to Australia?

Social Support Agent
Social Support Agent
Posts: 167
Registered: ‎08-02-2018
Location: PH
Views: 226
Message 6 of 6

Re: Yoga 700-11ISK headphone jack

Hi aim54x,

 

The Lenovo.encompass.com only caters customers from the US and Canada. You can try with our Parts Sales Distributor. Here are their details:

 

EMPR Australia
Address:
Sydney Office:
Unit 21, 453-455 Victoria Street
Wetherill Park, NSW 2164

 

Contact Details:
Email: sales@emprgroup.com.au
Tel:1300 134 324
Operating Hours: 8:00 AM to 6:00 PM Monday to Friday.
Contact Access: http://store.emprgroup.com.au/LenovoParts.aspx

Hope this helps.

 



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