English Community

Lenovo NotebooksLenovo Yoga Series Notebooks
All Forum Topics
Options

2 Posts

02-08-2017

GB

4 Signins

19 Page Views

  • Posts: 2
  • Registered: ‎02-08-2017
  • Location: GB
  • Views: 19
  • Message 1 of 4

Yoga 700 - Lenova Solution Center Error - W1W1P9NVD-L1W19G

2017-02-08, 17:24 PM

Hi ,

 

Lenova Solution center failed hardware scan with the error code - W1W1P9NVD-L1W19G

 

Under Video card , Mathematical Operations Test has failed with this error.

 

Can anyone please help?

 

Thanks

Sathish

 
Reply
Options

570 Posts

07-07-2014

PH

314 Signins

10362 Page Views

  • Posts: 570
  • Registered: ‎07-07-2014
  • Location: PH
  • Views: 10362
  • Message 2 of 4

Re: Yoga 700 - Lenova Solution Center Error - W1W1P9NVD-L1W19G

2017-02-08, 17:38 PM

Hi mailsathishk, 

Please update the Intel video card driver to the latest version. The system is most likely using the driver version 10.18. 

Here's the link : http://support.lenovo.com/us/en/products/Laptops-and-netbooks/IdeaPad-Y-Series-laptops/y700-touch-15isk/downloads/DS105100

Cheers,

Did someone help you today? Press the star on the left to thank them with a Kudos!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"
Reply
Options

2 Posts

02-08-2017

GB

4 Signins

19 Page Views

  • Posts: 2
  • Registered: ‎02-08-2017
  • Location: GB
  • Views: 19
  • Message 3 of 4

Re: Yoga 700 - Lenova Solution Center Error - W1W1P9NVD-L1W19G

2017-02-09, 17:47 PM
Thanks, but after following the steps in the above link, I still get the failure, but with a different error code as below, in the same test

W1QFH61R1-53GC32
Failed
09 February 2017 17:43:53
Hardware scan has detected one or more failures.
Reference the error code below when contacting Lenovo support at http://www.lenovo.com/eticket

Date run: 09/02/2017 17:43
Device: Intel(R) HD Graphics 520
Memory

Reply
Options

570 Posts

07-07-2014

PH

314 Signins

10362 Page Views

  • Posts: 570
  • Registered: ‎07-07-2014
  • Location: PH
  • Views: 10362
  • Message 4 of 4

Re: Yoga 700 - Lenova Solution Center Error - W1W1P9NVD-L1W19G

2017-02-09, 18:09 PM

Hi, 

 

In this case I would recommend getting in touch with Lenovo Warranty Support if the system is still under warranty. Its seems like the video card is starting to fail.

 

Cheers,

Did someone help you today? Press the star on the left to thank them with a Kudos!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"
Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save