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jbaldanza
Paper Tape
Posts: 1
Registered: ‎04-18-2018
Location: NO
Views: 679
Message 1 of 2

Yoga 710 11IKB Battery plugged, but not charging

My laptop battery stopped charging overnight. 

It is plugged and say it's charging, but as soon as I remove the charged the laptop turns off. 

 

It's at 0% and not going up. 

 

I've noticed that the linking of the battery is blinking and not on as it used to be when it was charging. 

 

Anyone has any idea how to fix it? 

 

Thanks. 

Support Specialist
Posts: 2,948
Registered: ‎02-22-2017
Location: GB
Views: 647
Message 2 of 2

Re: Yoga 710 11IKB Battery plugged, but not charging

Hello Jbaldanza

Thanks for using the Lenovo forums.


If it turns off as soon as you unplug the charger, it would lead me to believe there is something wrong with the battery.

 

Try a static discharge for this, it may help to resolve the issue or at least get rid of any built up static on the motherboard.

(If the battery is internal, please just skip the remove/replace battery steps.)
1. Turn the unit off
2. Remove the battery and the Mains adapter
3. Press and hold the front power button for 30 seconds
4. Replace the battery and the Mains adapter
5. Turn the unit on as normal

Otherwise, you can try another charger, see if the issue is the same.

Ultimately, if none of the above help, then you could try a new battery.

 

 If these steps do not work I would recommend, that you call your local Lenovo support line for a possible service. Below is the link to the phone list where you can find these numbers

 

Hope this helps, let us know how you get on.


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