11-27-2018 06:44 AM
This is a 2-year and 3 month-old machine that has had its video board replaced once under warranty. last year. Today it simply will not come to life when pushing the on button. Of course, it is now 3 months outside the 2-year on-site warranty. Any idea as to the possible problem. No warnings were observed . . . no hesitant starts in the past, no flickering, not nothing until today it just won't start.
Thanks for the insights . . . of course my final exam start next week!
11-27-2018 02:15 PM
Hi sshig! Thanks for posting in our community. Sorry to hear that this has happened when you needed it the most. Let us check if this is a hardware issue already.
Please connect the charger then hold down the power button for 15 seconds, release the button then disconnect the charger. Hold down the power button again for 15 second then release. Power it back on the usual way then check if there are changes.
If you still have the same issue, please click this link https://lnv.gy/2BCRfGb then filter it by the city nearest you for out of warranty repair. Thanks.