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06-11-2017

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Yoga 710 14 screen turns off when touched

2017-06-11, 20:43 PM

Hi there

 

I've just got my first touch screen computer, a Yoga 710 14IKB and have noticed recently that it has started entering sleep mode if I touch the screen.  This doesn't happen always, if I'm using a downloaded app (often those designed for touch screens) it might not happen, but definitely happens whenever I'm using Chrome, most other programmes, and also whenever there are no programmes open.

 

I've tried searching the forums but couldn't find any mention of this, but if its already been answered then please just point me to the appropriate thread.

 

Any help you can give is greatly appreciated.

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2954 Posts

02-22-2017

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Re: Yoga 710 14 screen turns off when touched

2017-06-12, 15:25 PM

Hello Ajgosling

Thanks for using the Lenovo forums.


Try to download the Video and Chipset drivers for the unit from the support page.

 

Make sure to reboot after an update on the unit.


Also, Try a static discharge for this, it may help to resolve the issue or at least get rid of any built up static on the motherboard.

(If the battery is internal, please just skip the remove/replace battery steps.)
1. Turn the unit off
2. Remove the battery and the Mains adapter
3. Press and hold the front power button for 30 seconds
4. Replace the battery and the Mains adapter
5. Turn the unit on as normal

Hope this helps, let us know how you get on.


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3 Posts

06-11-2017

GB

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Re: Yoga 710 14 screen turns off when touched

2017-06-12, 19:18 PM

Hi Krakken

 

It worked - I'm not sure which one worked as I ended up doing both at the same time.  I thought I had the drivers updated but when I used the checker on the support page my display drivers were one version old.

 

Thank you so much for such a quick reply.

Cheers

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2954 Posts

02-22-2017

GB

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Re: Yoga 710 14 screen turns off when touched

2017-06-14, 14:16 PM

Yay! Glad the issue is resolved, both of these methods are pretty good for fixing most common issues. 

 

Hopefully they wont be returning.

 

If they do, just get in touch with us, hopefully we will be able to resolve then as well.

 



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Pesszimistának lenni a legjobb, vagy igazad van, vagy kellemesen meglepődsz...
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