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12-01-2017

Netherlands

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Yoga 710 - 14IKB Fan noise & system interrupts (freezing)

2017-12-01, 19:36 PM

Hi! I've had my laptop for about 6 months now (it was the last model in the store so I don't know how long it has been in use exactly), and am experiencing some issues:

 

Occasionally, the screen freezes, often with simple things like scrolling through Facebook or opening a new tab. With the task manager, I have noticed that 'System interrupts' opens up every time and takes up the whole CPU at that point. After a minute or so, it unfreezes and I can continue whatever I'm doing, until it freezes again.

 

Also, my laptop fan regularly becomes very noisy, often also when I am doing nothing special, like reading a simple PDF or word file.  I suspect that these issues might be connected, but I don't know how to solve them. 

 

I have tried restarting my laptop to help with the freezing and it seems to work for a while (I prefer to put mine in hibernation mode when I close it so I can continue working quickly), but that still doesn't fix the fan issue. Anybody has an idea what could help?

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2954 Posts

02-22-2017

United Kingdom of Great Britain and Northern Ireland

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Re: Yoga 710 - 14IKB Fan noise & system interrupts (freezing)

2018-01-05, 10:48 AM

Hello Ingskiej

Thanks for using the Lenovo forums.


In response to customer reports of unexpected fan noise on Yoga 710 system, Lenovo has released several solutions.

 

For customers experiencing buzzing fans or fans that make physical sounds like scratching on Yoga 710-14ISK and 15ISK systems, please contact Lenovo Service and reference Service TIP # SF16-I0026. The system will need to be serviced under warranty.

 

For customers experiencing loud fans on Yoga 710-14IKB and 15IKB systems, BIOS v.26 has been released.

It makes minimal changes to fan speed and performance to reduce fan noise. It can be downloaded here:

http://support.lenovo.com/us/en/downloads/DS118587

 

For customers experiencing loud fans on Yoga 710-14ISK and 15ISK systems, BIOS v. 22 has been released.

It makes minimal changes to fan speed and performance to reduce fan noise. It can be downloaded here:

http://pcsupport.lenovo.com/us/en/downloads/DS112987

 

If you do not know which model your system is, Lenovo invites you to use Detect My Product, supported by Lenovo Service Bridge.

 

For any fan issues not covered above, please contact Lenovo Service for assistance

 

Hope this helps, let us know how you get on.


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Pesszimistának lenni a legjobb, vagy igazad van, vagy kellemesen meglepődsz...
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24 Posts

12-03-2016

Argentina

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Re: Yoga 710 - 14IKB Fan noise & system interrupts (freezing)

2018-01-05, 21:28 PM

Please look at my post, i'm experiencing the same issue and found out that downgrading the BIOS fixes the lags/freezes

https://forums.lenovo.com/t5/Lenovo-Yoga-Series-Notebooks/Lenovo-Yoga-710-15IKB-Latest-Bios-causes-lag-freezes-on-Windows/td-p/3758974

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