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nbvalkyrie
Paper Tape
Posts: 1
Registered: ‎07-08-2019
Location: US
Views: 191
Message 1 of 2

Yoga 710 14IKB keyboard stops working intermittently

Hey, all. I'm writing this because I'm pretty perplexed about what's going on here, and I'm hoping someone can offer some advice.

 

Several days ago, I noticed that the G and H keys were not functioning quite right. They would stop working, seemingly at random, and I could fix it momentarily by holding them down for a moment, but it didn't last long. Then I noticed the same thing with several others, including the tab key and the left alt. Now, when they do work, it's slower than the other keys. I mean that I frequently mistype certain words that were never a problem for me before. "That" becomes "taht," for example. We all make mistakes from time to time, but these mistakes are new and extremely frequent (and extremely irritating).

 

I don't put liquids near my laptop -- ever -- because I actually did ruin one and had to get really creative, really quickly, to solve the problems that created. At first I thought maybe there were a couple of food particles under the G and H, like a seed or two from an everything bagel. But I haven't had one of those since before this all started, so it doesn't explain the tab and left alt keys.

 

The only thing I can think of is that my cat has been walking on my laptop more frequently in the last few weeks. But I've had cats all my life, and most of them have sat on at least one laptop, but never caused this problem. She also doesn't go outside, except to chill on the porch (we live on the second floor, it's kind of a small balcony almost). So I'm at a loss here.

 

I'm broke as heck right now so I haven't bought a can of air yet, but that's my next thing. Already did all the basic stuff like checking for updates and drivers and resetting the BIOS. And I gently slid a piece of paper under the keys to see if there was anything big that I could just shimmy out (there wasn't).

 

Also: on some of the older PCs I've had, you could pop out individual keys, clean under them, and pop them back on. Can this be done with the Yoga 710 (14IKB)? I don't want to just go for it and break something, lol.

 

Any advice is greatly appreciated.

Sr Support Specialist
Posts: 9,666
Registered: ‎11-30-2015
Location: PH
Views: 165
Message 2 of 2

Re: Yoga 710 14IKB keyboard stops working intermittently

Hi nbvalkyrie,

 

Welcome to the Community Forums.

 

From the hardware manual , there is no recommended step for individual key repair officially but it is possible as also discussed here. Using canned air under the keys may also help but I also suggest that you try to follow the suggested steps from this article.

 

The steps in the article would allow us to isolate probable hardware issue with the keys affected specially if it works fine with the onscreen keyboard and external USB/ wireless keyboard (cheaper option). If the same issue when tested in the command prompt then replacement keyboard is usually done under warranty repair.

 

I hope this helps answer your query.

Update us how it goes.

 

Regards



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