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prask
Fanfold Paper
Posts: 5
Registered: ‎08-11-2015
Location: US
Views: 798
Message 1 of 5

Yoga 710-14IKB random display flickering and blackout

I have had this computer for about 6 months. In the last 3 weeks when I open it after sleep mode for a few hours the display flickers violently, blacks out and sometimes freezes. It sometimes does come back when I hold or apply a bit of pressure to the display - i.e. not just touching the display, rather, holding the front and back and lightly applying pressure, such as when you want to change the angle. Sometimes it shows a series of horizontal lines with the flickering and the image fades out. Other times when it recovers the image is clear but there is still a flicker. I sometimes have to close and reopen the screen. This is happening randomly but with increased frequency, at least once or twice daily.

 

Also, I don't know when it happened but recently the camera also stopped working. A few days ago I updated the camera and video drivers and the camera is back but the display still exhibits this behaviour. Today I was trying to record something with the camera and the display froze and gave me this error, which I found completely useless:

"Something went wrong. If you need it here's the error code: 0xA00F4271(0xC00D36ED)"

 

Any ideas? I think maybe there is some issue with the physical display but not sure.

Retired Support Specialist
Posts: 3,772
Registered: ‎12-24-2015
Location: IN
Views: 760
Message 2 of 5

Re: Yoga 710-14IKB random display flickering and blackout

Hi, Prask         -

 

Thank you for writing in to the Lenovo Forum - happy to have you here today.

 

When you have a moment, can you please refer to this bug that was filed regarding a similar issue and let me know if it is relevant to the problem you are seeing?

 

Update us how it goes.

 

 

 

 

Kindly note- Please mark the Answer as "Accept as solution" if information provided is helpful.

Give Kudos to a post which you think is helpful and reply oriented

prask
Fanfold Paper
Posts: 5
Registered: ‎08-11-2015
Location: US
Views: 723
Message 3 of 5

Re: Yoga 710-14IKB random display flickering and blackout

Hi ,
I tried upgrading the camera and display drivers. The camera started working again after that. The display still shows some issues with flickering and instability. If anyone has any suggestions for that please let me know. THanks
rayleigh91
Paper Tape
Posts: 1
Registered: ‎07-29-2017
Location: IT
Views: 685
Message 4 of 5

Re: Yoga 710-14IKB random display flickering and blackout

Hello,

I have exactly the same two problems and nothing worked. Are those manufacturing defects? 

I have this pc since 5 months, should I ask for technical support?

Best

prask
Fanfold Paper
Posts: 5
Registered: ‎08-11-2015
Location: US
Views: 659
Message 5 of 5

Re: Yoga 710-14IKB random display flickering and blackout

I would recommend it especially if you have warranty.

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