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abhi618
Paper Tape
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Registered: ‎02-19-2017
Location: US
Views: 22,786
Message 1 of 38

Yoga 710- 14IKB webcam not working with error code: 0xA00F4271(0X80070001)

New Lenovo Yoga 710 laptop and the camera will open and the light will be on for a second before the error pops up. Webcam is not woking in Skype or any other applications using the webcam. Tried updating windows and camera driver and tried troubleshooter for hardware.

Retired Support Specialist
Posts: 3,772
Registered: ‎12-24-2015
Location: IN
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Message 2 of 38

Re: Yoga 710- 14IKB webcam not working with error code: 0xA00F4271(0X80070001)

Hi there, Abhi             -

 

Thank you for writing in to the Lenovo Forum - happy to have you here today.

 

0xa00f4271 is an error code that appears in the system while working on camera and associated applications. This error code mainly appears in Windows operating system irrespective of the versions. 

 

Please try installing program called My Cam & if check if issue persist or not.

 

Update us how it goes.

 

 

 

 

Regards,         

 

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Yoga7106
What's DOS?
Posts: 2
Registered: ‎04-08-2017
Location: US
Views: 22,306
Message 3 of 38

Re: Yoga 710- 14IKB webcam not working with error code: 0xA00F4271(0X80070001)

I have the similar issue but could not solve it. I could not find any driver like you said. I have this issue after I update Win10 to enterprise version. Any issue with this?

 

Thank you for your help.

Retired Support Specialist
Posts: 3,772
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Message 4 of 38

Re: Yoga 710- 14IKB webcam not working with error code: 0xA00F4271(0X80070001)

Check the Lenovo Settings app if you haven't so done already.  Lenovo Settings has an additional Privacy Mode setting for the camera that maybe enabled.

 

Some AV Security software, such as Kapersky AV, will sometimes block the camera access, so check to see if yours has such a feature.

 

Other thing to try is to completely remove the existing camera driver to see if it has become corrupted.   In windows, just uninstalling and reinstalling will not install a clean copy, unless you make sure to check the box during the uninstall to "Delete the driver software for this device". If left unchecked, it will just reuse the existing driver, and if already the latest version, attempts to reinstall the same driver again will not always replace all files since they already exist.

 

Also make sure to install all of the latest Chipset drivers, also try updating BIOS

 

Update us how it goes.

 

 

 

 

Regards,         

 

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If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"

abhi618
Paper Tape
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Registered: ‎02-19-2017
Location: US
Views: 22,206
Message 5 of 38

Re: Yoga 710- 14IKB webcam not working with error code: 0xA00F4271(0X80070001)

Hi Sashi,

 

Thanks for your suggestion.

I have tried the MyCam application, the webcam is not working My Cam too.

I have contacted Lenovo Customer Services and shipped my my laptop to your service center.

Let's hope you guys can resolve my issue there.

Having a bad experience using Lenovo, since this is a very common issue and still not addressed.

Hoping that you guys get a solution so that many of Lenovo users facing this get an permanent solution.

 

Regards,

Abhi

Retired Support Specialist
Posts: 3,772
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Message 6 of 38

Re: Yoga 710- 14IKB webcam not working with error code: 0xA00F4271(0X80070001)

Abhi, did the issue get resolved?

 

 

 

Regards,

 

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If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! 

federicofdez
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Posts: 7
Registered: ‎05-28-2017
Location: ES
Views: 21,706
Message 7 of 38

Re: Yoga 710- 14IKB webcam not working with error code: 0xA00F4271(0X80070001)

Dear all,

 

I am encountering the same issue. Is there any workaround for this??

 

My error code is somewhat different: 0xA00F4271 (0xC00D36ED), but nothing from updating the driver, reinstalling it, updating the chipset driver, updating the BIOS, has worked so far. Of course the so-called "privacy mode" doesn't seem to have anything to do with this.

 

I hope I can find some help here at the Lenovo Forums.

 

Regards!

federicofdez
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Posts: 7
Registered: ‎05-28-2017
Location: ES
Views: 21,684
Message 8 of 38

Re: Yoga 710- 14IKB webcam not working with error code: 0xA00F4271(0X80070001)

I just realized that the error code I get is sometimes also 0xA00F4271(0X80070001).

 

Any idea on how this issue could be solved?

 

BR

j_caparotta
What's DOS?
Posts: 2
Registered: ‎06-05-2017
Location: US
Views: 21,677
Message 9 of 38

Re: Yoga 710- 14IKB webcam not working with error code: 0xA00F4271(0X80070001)

I am having the EXACT same problem with the same model. I was told I have to download a "Lenovo Settings dependency package" from their website, but I can't seem to find where to get it exactly. Seems the default setting from the factory is what is causing it. Plese let me know if you have fixed it yet.

j_caparotta
What's DOS?
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Registered: ‎06-05-2017
Location: US
Views: 21,649
Message 10 of 38

Re: Yoga 710- 14IKB webcam not working with error code: 0xA00F4271(0X80070001)

MyCam did nothing. Same issue persists. please help with this...

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