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3 Posts

02-19-2017

United States of America

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Yoga 710- 14IKB webcam not working with error code: 0xA00F4271(0X80070001)

2017-02-19, 22:02 PM

New Lenovo Yoga 710 laptop and the camera will open and the light will be on for a second before the error pops up. Webcam is not woking in Skype or any other applications using the webcam. Tried updating windows and camera driver and tried troubleshooter for hardware.

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6 Posts

08-26-2017

Hungary

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Re: Yoga 710- 14IKB webcam not working with error code: 0xA00F4271(0X80070001)

2017-08-31, 12:38 PM

As I expected, that latest driver from drp.su did not solve my no-image problem. But read further, I think I got the solution.

Everything suggests a hardware error. Not a permanent one, as my camera sometimes worked (e.g. at lowered display brigtness), and not a deterministic error, as the exact apperence of the error was not always the same. So I was searching further and I found these nice Lenovo Service Training videos. This link is for the Yoga 710-14 series, but there are other models too:

https://www.lenovoservicetraining.com/showcase?sid=1170&key=TGVuZw==
Especially watch the LCD UNIT and CAMERA videos. Be amazed, that the display assembly of the laptop is held together by double sided sticky tapes! Well, thin displays, narrow bezels, no place for screews. And sticky tapes release by time...

So here is what I did and seemengly solved the problem (of course without disassembling anything, as the laptop is still under warranty):
*** PINCHING MY TWO FINGERS, I GENTLY PUSHED BACK THE LCD UNIT TO ITS COVER ALONG THE TOP EDGE OF THE DISPLAY ASSEMBLY EXTENDING FEW CEMTIMETERS TO THE LEFT AND RIGHT OF THE CAMERA. ***
It did not show much resitance, definitely not a solid construction. So, I think, what I really did,
- I pushed the camera module back to its sticky tape, that could improve its electromagnetic shielding (the tape on the videos seems to be metallic)
- or pushed the lock on the flat cable connector, if that somehow became loose and had contact problems,

- or simply just moved something that did the trick.
Either way, now the camera switches on and gives image reliably. (I run a script for a few hours now, that switches among camera applications, so the camera turns on and off many times and there was not a single error, fingers crossed.)

I hope this fix will be permanent (or at least a long-lasting), and no need to replace the camera module under warranty. Much simpler.

I just realize, that each time I open up the display I lift it at the edge, right where the camera is located. Bad practice. Just push your finger between the display and the bottom part and push up the screen!

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3815 Posts

12-24-2015

India

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Re: Yoga 710- 14IKB webcam not working with error code: 0xA00F4271(0X80070001)

2017-02-21, 10:21 AM

Hi there, Abhi             -

 

Thank you for writing in to the Lenovo Forum - happy to have you here today.

 

0xa00f4271 is an error code that appears in the system while working on camera and associated applications. This error code mainly appears in Windows operating system irrespective of the versions. 

 

Please try installing program called My Cam & if check if issue persist or not.

 

Update us how it goes.

 

 

 

 

Regards,         

 

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04-08-2017

United States of America

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Re: Yoga 710- 14IKB webcam not working with error code: 0xA00F4271(0X80070001)

2017-04-08, 9:29 AM

I have the similar issue but could not solve it. I could not find any driver like you said. I have this issue after I update Win10 to enterprise version. Any issue with this?

 

Thank you for your help.

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3815 Posts

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Re: Yoga 710- 14IKB webcam not working with error code: 0xA00F4271(0X80070001)

2017-04-11, 9:50 AM

Check the Lenovo Settings app if you haven't so done already.  Lenovo Settings has an additional Privacy Mode setting for the camera that maybe enabled.

 

Some AV Security software, such as Kapersky AV, will sometimes block the camera access, so check to see if yours has such a feature.

 

Other thing to try is to completely remove the existing camera driver to see if it has become corrupted.   In windows, just uninstalling and reinstalling will not install a clean copy, unless you make sure to check the box during the uninstall to "Delete the driver software for this device". If left unchecked, it will just reuse the existing driver, and if already the latest version, attempts to reinstall the same driver again will not always replace all files since they already exist.

 

Also make sure to install all of the latest Chipset drivers, also try updating BIOS

 

Update us how it goes.

 

 

 

 

Regards,         

 

Tap that kudos button if I helped 
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3 Posts

02-19-2017

United States of America

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Re: Yoga 710- 14IKB webcam not working with error code: 0xA00F4271(0X80070001)

2017-04-17, 2:08 AM

Hi Sashi,

 

Thanks for your suggestion.

I have tried the MyCam application, the webcam is not working My Cam too.

I have contacted Lenovo Customer Services and shipped my my laptop to your service center.

Let's hope you guys can resolve my issue there.

Having a bad experience using Lenovo, since this is a very common issue and still not addressed.

Hoping that you guys get a solution so that many of Lenovo users facing this get an permanent solution.

 

Regards,

Abhi

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3815 Posts

12-24-2015

India

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Re: Yoga 710- 14IKB webcam not working with error code: 0xA00F4271(0X80070001)

2017-04-18, 10:40 AM

Abhi, did the issue get resolved?

 

 

 

Regards,

 

Tap that kudos button if I helped 
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! 

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7 Posts

05-28-2017

Spain

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Re: Yoga 710- 14IKB webcam not working with error code: 0xA00F4271(0X80070001)

2017-06-04, 8:38 AM

Dear all,

 

I am encountering the same issue. Is there any workaround for this??

 

My error code is somewhat different: 0xA00F4271 (0xC00D36ED), but nothing from updating the driver, reinstalling it, updating the chipset driver, updating the BIOS, has worked so far. Of course the so-called "privacy mode" doesn't seem to have anything to do with this.

 

I hope I can find some help here at the Lenovo Forums.

 

Regards!

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7 Posts

05-28-2017

Spain

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Re: Yoga 710- 14IKB webcam not working with error code: 0xA00F4271(0X80070001)

2017-06-05, 19:53 PM

I just realized that the error code I get is sometimes also 0xA00F4271(0X80070001).

 

Any idea on how this issue could be solved?

 

BR

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2 Posts

06-06-2017

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Re: Yoga 710- 14IKB webcam not working with error code: 0xA00F4271(0X80070001)

2017-06-06, 3:38 AM

I am having the EXACT same problem with the same model. I was told I have to download a "Lenovo Settings dependency package" from their website, but I can't seem to find where to get it exactly. Seems the default setting from the factory is what is causing it. Plese let me know if you have fixed it yet.

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2 Posts

06-06-2017

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  • Message 10 of 53

Re: Yoga 710- 14IKB webcam not working with error code: 0xA00F4271(0X80070001)

2017-06-06, 21:14 PM

MyCam did nothing. Same issue persists. please help with this...

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