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Yodalf
Paper Tape
Posts: 2
Registered: ‎06-24-2019
Location: FR
Views: 92
Message 1 of 3

Yoga 710-14ISK - battery life problem

Hello, 

 

I bought a Yoga 710-14ISK in november 2016. I am very satisfied by this product, but for a few months, something strange happens with the battery. When it reaches 40% on battery power (not charging), sometimes the computer warns that the battery is low, the percentage of the battery change to 1%, and then the computer immediatly switch off. It doesn't happens every time, I would say in 20% of the cases. Of course it is very annoying. And this week, it happened with the battery was around 60% (not sure exactly).

 

Any idea of the reason of this problem ? Of course it started a few months after the expiration of the warranty...

 

Thanks !

Sr Support Specialist
Posts: 9,089
Registered: ‎11-30-2015
Location: PH
Views: 66
Message 2 of 3

Re: Yoga 710-14ISK - battery life problem

Hi Yodalf,

 

Welcome to the Community Forums.

 

I am thinking of the battery integrity since it is a consumable part.

 

You can try using it until the battery indicator goes red. Shut down the machine and have a charger connected for 3-4 hours while it is turned off. Do not power on the machine during charging but just observe if the battery LED goes from blinking red to solid white. 

 

Here we are checking on the electrical charging and not using any other tools / software to measure. If it stays amber and not solid white (page 28 battery indicators) then you may have the machine check for possible battery replacement.

 

I hope this helps answer your query.

Update us how it goes.

 

Regards



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Yodalf
Paper Tape
Posts: 2
Registered: ‎06-24-2019
Location: FR
Views: 37
Message 3 of 3

Re: Yoga 710-14ISK - battery life problem

Thanks, I will try that and keep you informed !

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