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1 Posts

01-24-2017

US

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Re: Yoga 710 - 14ikb 80V4 - latest system Intel driver update broke audio (solved)

2017-01-24, 4:58 AM

I am also having problems with the:

 

intel high definition audio
intel high definition dsp

 

I have gone to lenovo.com and downloaded the updated audio drivers (as of 1-22-17) and installed the driver as the .exe defaulted and initially said that I did not need the driver.  I then retried it and it said it installed successfully.  I have tried deleting them under device manager and restarting with no luck and the Intel(R) Display Audio under Sound says the driver is up to date.

 

I just aquired this laptop new from the store three weeks ago.

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1 Posts

01-26-2017

US

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Re: Yoga 710 - 14ikb 80V4 - latest system Intel driver update broke audio (solved)

2017-01-26, 4:03 AM

This is *not* solved as these are not solutions.They are workarounds, and they aren't working.

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14 Posts

11-28-2016

DK

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Re: Yoga 710 - 14ikb 80V4 - latest system Intel driver update broke audio (solved)

2017-01-30, 19:26 PM

It is just plain unbeliavable that this problem still exists and it has been a month already. Who the heck is managing this?

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1 Posts

02-04-2017

US

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Re: Yoga 710 - 14ikb 80V4 - latest system Intel driver update broke audio (solved)

2017-02-04, 1:56 AM

I tried just about everything short of a system restore and finally found this article that worked for me which appears to have removed the corrupted intel "SST" high def audio controller audio update and returned me to the previous audio controller drivers. https://support.lenovo.com/us/en/solutions/HT503497?LinkTrack=Solr

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14 Posts

11-28-2016

DK

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Re: Yoga 710 - 14ikb 80V4 - latest system Intel driver update broke audio (solved)

2017-02-05, 20:45 PM

It worked perfect for me. Thanks for sharing!

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571 Posts

07-07-2014

PH

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Re: Yoga 710 - 14ikb 80V4 - latest system Intel driver update broke audio (solved)

2017-02-06, 14:19 PM

Hi, 

 

I found a quicker fix for the issue. 

 

1. In Device Manager, expand “Other Devices” Intel High Definition Audio.
2. Press “View” and then select “Devices by connection”.
3. Expand “ACPI x64-based PC”.
  Microsoft ACPI-Compliant System
    PCI Express Root Complex
      “Intel(R) Smart Sound Technology (Intel(R) SST) Audio Controller”

4. Click on the “Intel (R) Smart Sound Technology (Intel(R) SST)…” with the right mouse button and select “Uninstall”

5. Tick “Delete the driver software for this device” and press “OK”.
. Shortly, you will see the “Intel(R) Smart Sound Technology (Intel(R) SST) Audio Controller” change to “High Definition Audio Controller”. Realtek audio will auto install necessary drivers.

6 . Reboot the computer. Verify in “Device Manager” that the Audio Controller is correct.

 

Cheers,

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4 Posts

08-28-2015

United States

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Re: Yoga 710 - 14ikb 80V4 - latest system Intel driver update broke audio (solved)

2017-02-23, 13:24 PM

this actually worked. Much obliged sir.

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2 Posts

01-07-2009

CA

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Re: Yoga 710 - 14ikb 80V4 - latest system Intel driver update broke audio (solved)

2017-03-16, 18:29 PM

While removing the drivers by connection in device manager works after the first reboot, after a subsequent reboot it kills the sound again.

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2 Posts

05-15-2017

AU

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Re: Yoga 710 - 14ikb 80V4 - latest system Intel driver update broke audio (solved)

2017-05-15, 23:31 PM

Hi,

 

I had a similar problem to this one on a Yoga 510 14ikb, Windows 10 Update (which by the way also erased my System Recovery points) now it can not find any Sound Output Device, totally wiped everything. Tried the Lenovo drivers - with no result then tried the generic realtek drivers 64 bit as you noted, but still nothing. It is like the Windows Update has obliterated the sound, almost as if there is no longer a sound card - which does sound odd. Also the wireless card had problems but fixed that. I think a Warranty job is on the way, thanks Windows 10 - pffft.

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2 Posts

06-30-2017

DK

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Re: Yoga 710 - 14ikb 80V4 - latest system Intel driver update broke audio (solved)

2017-06-30, 14:14 PM

Did you uninstall the existing Realtek/Intel audio devices before installing this new version?

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