10-11-2018 05:37 AM
Hi! Another hand here to help. Could you test the keys here http://www.keyboardtester.com/
If there are keys that are still no longer responding, our best option is send in the computer for warranty claims.
10-11-2018 06:45 AM
It depends on your location. Here's the list of our authorized service centers https://lnv.gy/2OUYuAI
If you are located in the US. You can contact our support team at 877-453-6686 or send us a private message along with the details of your computer and we will create a service case for your computer.
11-23-2018 07:53 PM
I have gone to your service manger
Agilant Solutions, Inc.
31 Penn Plaza 132 West 31st Street 15th floor
NEW YORK, NY 10018
He gave me a number so 1228396
He said it would take 3 weeks, but three weeks later, when he called them, he said that the repair was not done, since the shipper did not give them the number. The employee said that he did not need it, and I sent them the shipper, and after a week I called them. Maintenance and went the second day to the service center said that they sent the father to maintenance and must contact them but no one responds and entered the site of Lenovo can not find anything about the date of the end of maintenance and the back error and there is no repair
How to solve this problem has been a month from now and I do not know whether the reform has been or not