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elrased
Paper Tape
Posts: 5
Registered: ‎10-10-2018
Location: US
Views: 260
Message 1 of 9

Yoga 710 (15) 80V5 Backspace buttons

Backspace buttons Clear speech when typing on the keyboard does not work

Retired Support Specialist
Posts: 184
Registered: ‎08-01-2018
Location: PH
Views: 204
Message 2 of 9

Re: Yoga 710 (15) 80V5 Backspace buttons

Welcome to the Community Forums!

 

Sorry for the trouble. Could you provide us more details so we could fully understand the issue and sort out an accurate resolution?



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elrased
Paper Tape
Posts: 5
Registered: ‎10-10-2018
Location: US
Views: 200
Message 3 of 9

Re: Yoga 710 (15) 80V5 Backspace buttons

The keyboard has buttons that do not work
Is the backspace button
Social Support Agent
Social Support Agent
Posts: 191
Registered: ‎08-01-2018
Location: US
Views: 197
Message 4 of 9

Re: Yoga 710 (15) 80V5 Backspace buttons

Hi! Another hand here to help. Could you test the keys here http://www.keyboardtester.com/

 

If there are keys that are still no longer responding, our best option is send in the computer for warranty claims.



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elrased
Paper Tape
Posts: 5
Registered: ‎10-10-2018
Location: US
Views: 193
Message 5 of 9

Re: Yoga 710 (15) 80V5 Backspace buttons

All keys work. Backspace does not work
elrased
Paper Tape
Posts: 5
Registered: ‎10-10-2018
Location: US
Views: 191
Message 6 of 9

Re: Yoga 710 (15) 80V5 Backspace buttons

The device in the warranty can I go to the nearest authorized service
Social Support Agent
Social Support Agent
Posts: 191
Registered: ‎08-01-2018
Location: US
Views: 186
Message 7 of 9

Re: Yoga 710 (15) 80V5 Backspace buttons

It depends on your location. Here's the list of our authorized service centers https://lnv.gy/2OUYuAI

 

If you are located in the US. You can contact our support team at 877-453-6686 or send us a private message along with the details of your computer and we will create a service case for your computer. 



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

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elrased
Paper Tape
Posts: 5
Registered: ‎10-10-2018
Location: US
Views: 128
Message 8 of 9

Re: Yoga 710 (15) 80V5 Backspace buttons

Good evening

I have gone to your service manger
Agilant Solutions, Inc.

31 Penn Plaza 132 West 31st Street 15th floor
NEW YORK, NY 10018
He gave me a number so 1228396

He said it would take 3 weeks, but three weeks later, when he called them, he said that the repair was not done, since the shipper did not give them the number. The employee said that he did not need it, and I sent them the shipper, and after a week I called them. Maintenance and went the second day to the service center said that they sent the father to maintenance and must contact them but no one responds and entered the site of Lenovo can not find anything about the date of the end of maintenance and the back error and there is no repair

How to solve this problem has been a month from now and I do not know whether the reform has been or not

Retired Support Specialist
Posts: 402
Registered: ‎08-02-2018
Location: US
Views: 126
Message 9 of 9

Re: Yoga 710 (15) 80V5 Backspace buttons

Keep on following up with them is the best solution. It's possible the parts needed to fix your laptop is not available.



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If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

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