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5 Posts

02-19-2018

Canada

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Yoga 710 15 Touch screen and back lit stopped working after windows update

2018-02-19, 2:34 AM

Two days ago after the windows update the touch screen stopped working and the backlit is also gone, need help to fix the issue 

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1337 Posts

12-20-2011

Malaysia

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Re: Yoga 710 15 Touch screen and back lit stopped working after windows update

2018-02-19, 3:22 AM
Can try reinstalling Advanced Configuration and Power Management Interface (ACPI) Driver for Windows 10 (64-bit) - Notebook


Source: https://pcsupport.lenovo.com/my/en/products/laptops-and-netbooks/yoga-series/yoga-710-15ikb/downloads?linkTrack=Caps%3ABody_SearchProduct&searchType=3&keyWordSearch=Yoga%2520710-15IKB%2520Laptop%2520%2528ideapad%2529

*Non Lenovo employee*

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5 Posts

02-19-2018

Canada

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Re: Yoga 710 15 Touch screen and back lit stopped working after windows update

2018-02-19, 5:00 AM

I have tried the computer reset and installed the windows again, updated the chipset drivers,ACPI drivers and scanned  the hardware in the Device manager but nothing worked

HID Complaint Touch Screen is not showing up under the Human Interface devices and also the  backlit on the keyboard has disappeared.

 

 

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1337 Posts

12-20-2011

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Re: Yoga 710 15 Touch screen and back lit stopped working after windows update

2018-02-19, 5:34 AM

So weird. If you were to check device manager, are there any devices which the driver is not yet installed? (unknown devices)

 

Also have you installed all the Intel Chipset drivers? All the Lenovo utilities? 

 

**Edit to add 2nd line comment**

 

 

 


*Non Lenovo employee*

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5 Posts

02-19-2018

Canada

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Re: Yoga 710 15 Touch screen and back lit stopped working after windows update

2018-02-19, 17:08 PM

Hi 

 

I have installed all the chipset drivers and there are no unknown or hidden devices in the device manager. there is an error icom on 12C HID Device and in the properties it says A requesrt for the HID description failed and the trouble shooting isn't fixit it and the message is trouble shooting has found no solution.

 

HID touchscreen disappeared once before as well but when I did the system restore it showed up again but last time I did the system reset it has completly disappeared. 

 

Thanks for your time 

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13866 Posts

12-07-2009

Czech Republic

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Re: Yoga 710 15 Touch screen and back lit stopped working after windows update

2018-02-20, 11:23 AM

Was it OKR restoration or Windows restore?



Due to my absence, I may not reply your posts and/or personal messages

https://www.krasotaiskusstva.com
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5 Posts

02-19-2018

Canada

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Re: Yoga 710 15 Touch screen and back lit stopped working after windows update

2018-02-21, 1:36 AM

Is there anything  else that you want me try ?

 

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Re: Yoga 710 15 Touch screen and back lit stopped working after windows update

2018-02-21, 7:34 AM
I don't know what else I can recommend other than to do a full factory restore via Lenovo recovery. =(

*Non Lenovo employee*

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