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05-22-2020

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Yoga 710-151 KB

2020-05-22, 18:36 PM

My laptop restarts spontaneously.  The error message says that Microsoft needs to restart.  It has been serviced by 2 different people but still has the problem.  Has anyone else experienced this issue.? 

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Re:Yoga 710-151 KB

2020-05-22, 19:09 PM

If Microsoft says that it needs to restart, then it is probably doing so to apply a Windows Update and failing do to so in the process.     I would check the Windows Update history to see if there is an update in particular that is failing      

 

  1. Right-click Start and select Settings
  2. From the Windows Settings window, select Update & Security
  3. Select View Update History

 

Look for any failed updates and note their KB<number>

 

Knowing what update is failing to apply would help resolve the issue. 

 

Cheers,

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Re:Yoga 710-151 KB

2020-05-23, 18:18 PM

That is the first thing both individuals checked when working on my computer.  They seem to think it might be a handware problem and if it is the motherboard, I will just buy a new computer.

 

Thank you for the input.

 

 

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