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rspading
Blue Screen Again
Posts: 10
Registered: ‎02-19-2017
Location: US
Views: 1,239
Message 1 of 9

Yoga 710-15IKB 80V5 Battery fully charged, but laptop shuts down when unplugged

The laptop states that the battery is fully charged, but it shuts down when the laptop is unplugged.  I think I have the settings configured properly, so I am at a loss.  Please find those settings attached.  Any assistance would be appreciated.

Retired Support Specialist
Posts: 3,772
Registered: ‎12-24-2015
Location: IN
Views: 1,176
Message 2 of 9

Re: Yoga 710-15IKB 80V5 Battery fully charged, but laptop shuts down when unplugged

Hi there, Rspading                  -

 

Thank you for writing in to the Lenovo Forum - happy to have you here today.

 

Please do make sure that the battery is well seated in the laptop. Remove the battery first for couple of seconds the unplug the AC adapter as well then press and hold the power button for 20 seconds then put everything back together and see if it will work with just the battery connected. If it will not work remove the battery again then power the laptop with just the AC adapter connected and once it's booted in the desktop screen put the battery back in and see if it will charge or not.

 

Update us how it goes.

 

 

 

 

Regards,

 

Tap that kudos button if I helped 
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! 

rspading
Blue Screen Again
Posts: 10
Registered: ‎02-19-2017
Location: US
Views: 1,157
Message 3 of 9

Re: Yoga 710-15IKB 80V5 Battery fully charged, but laptop shuts down when unplugged

Thanks very much for the response, my friend!  I will give your advice a shot this weekend, and I will certainly let you know.  I appreciate your help!

Raouaa
Fanfold Paper
Posts: 7
Registered: ‎02-22-2017
Location: TN
Views: 1,125
Message 4 of 9

Re: Yoga 710-15IKB 80V5 Battery fully charged, but laptop shuts down when unplugged

i have a Ideapad 300-15isk and i have the same problem but i have an non-removable battery

please help

Retired Support Specialist
Posts: 3,772
Registered: ‎12-24-2015
Location: IN
Views: 1,102
Message 5 of 9

Re: Yoga 710-15IKB 80V5 Battery fully charged, but laptop shuts down when unplugged

Do this test -

 

1) Switch off the laptop.

2) Disconnect power supply. Keep the battery connected.

3) Try to Turn ON the laptop.

 

If the laptop does not turn ON, the battery is faulty.

 

Also, Try turning the laptop off, removing the battery, unplug the AC adapter, press and hold the power button for thirty seconds, install the battery back into the laptop but don't connect the power cable and try to start the laptop on battery power. 

Make sure when you are plugging the cord in for the laptop that you plug it in the normal orientation as if it still had the grounding plug so you don't reverse the polarity of the socket. I don't think it should affect anything, but it's probably better to just keep it plugged in correctly.

 

Update us how it goes.

 

 

 

 

Regards,

 

Tap that kudos button if I helped 
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!

sren00
What's DOS?
Posts: 1
Registered: ‎02-23-2017
Location: US
Views: 1,082
Message 6 of 9

Re: Yoga 710-15IKB 80V5 Battery fully charged, but laptop shuts down when unplugged

I am having this same problem.  The laptop is not even 2 months old, and is showing 94% battery charge.  However, when I unplug the AC power, the laptop immediately turns off.  Multiple discussions are indicating this could be a firmware issue. 

 

How do we get this fixed?  This is the second issue, in the two months i have had this laptop due to a bad update from lenovo. 

Raouaa
Fanfold Paper
Posts: 7
Registered: ‎02-22-2017
Location: TN
Views: 1,074
Message 7 of 9

Re: Yoga 710-15IKB 80V5 Battery fully charged, but laptop shuts down when unplugged

Hi,

 

I just downloaded lenovo setting and i had this is the power session

I guess the battery is faulty 

Capture.PNG

Retired Support Specialist
Posts: 3,772
Registered: ‎12-24-2015
Location: IN
Views: 1,070
Message 8 of 9

Re: Yoga 710-15IKB 80V5 Battery fully charged, but laptop shuts down when unplugged

This could be a faulty battery. This usually happens if the battery is not communicating with the system properly.

I would recommend contacting Lenovo service centres and applying the normal phone techniques to get it replaced promptly or assist you further.

 

Schedule a Call-back for faster support

English 24 hours a day 7 days/week 

During business hours, you may also engage with live chat support.

 

Update us how it goes.

 

 

 

 

Regards,

 

Tap that kudos button if I helped 
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! 

smoncke
What's DOS?
Posts: 1
Registered: ‎02-02-2015
Location: CL
Views: 878
Message 9 of 9

Re: Yoga 710-15IKB 80V5 Battery fully charged, but laptop shuts down when unplugged

Excuse me, I dont know if it is the same problem but I dont know if call it shout down, it simpli go black.

Any Idea?

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