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Yoga 710-15IKB 80V5 No Audio Output Installed

2017-02-20, 1:15 AM

I am not able to get any sound from my speaker.  Any assistance would be appreciated.   Thanks.

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Re: Yoga 710-15IKB 80V5 No Audio Output Installed

2017-02-20, 4:11 AM

Seems like an update broke the audio. Try these steps: 

1. In Device Manager, expand “Other Devices” Intel High Definition Audio.

2. Press “View” and then select “Devices by connection”.

3. Expand “ACPI x64-based PC”.
    -> Microsoft ACPI-Compliant System
      -> PCI Express Root Complex
       -> “Intel(R) Smart Sound Technology (Intel(R) SST) Audio Controller”
        -> Click on the “Intel (R) Smart Sound Technology (Intel(R) SST)…” with

the right mouse button and select “Uninstall”

4. Confirm device uninstall.

5. Select “Delete the driver software for this device” and press “OK”.

6. Shortly, you will see the “Intel(R) Smart Sound Technology (Intel(R) SST)

Audio Controller” change to “High Definition Audio Controller”.

7. Reboot the computer. Verify in “Device Manager” that the Audio

Controller is correct, that the Audio speaker icon in system tray

shows OK, and that the audio function also passes.


Regards,
Eric Xu

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2596 Posts

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  • Message 2 of 12

Re: Yoga 710-15IKB 80V5 No Audio Output Installed

2017-02-20, 3:17 AM

Try installing the audio driver: http://pcsupport.lenovo.com/us/en/products/Laptops-and-netbooks/Yoga-Series/yoga-710-15ikb/80V5/downloads/DS118360


Regards,
Eric Xu

I'm a Lenovo forums advocate and brand advocate (Lenovo INsider). I'm a volunteer; I don't work for Lenovo.

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  • Message 3 of 12

Re: Yoga 710-15IKB 80V5 No Audio Output Installed

2017-02-20, 3:32 AM

Thanks very much for your help, my friend. But when I tried to install that driver, I got the message that I have attached, that there is no device for update present.  Any thoughts?  Appreciate it.

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Re: Yoga 710-15IKB 80V5 No Audio Output Installed

2017-02-20, 3:38 AM

Try disabling and re-enabling it. Go to 'device manager', head down to 'sound, video, and game controllers', right click Realtek HD Audio, and click disable. Then, click enable. 

If this doesn't help, right click it again and choose uninstall, and select delete the driver software. Then, reinstall the driver from the link above. 


Regards,
Eric Xu

I'm a Lenovo forums advocate and brand advocate (Lenovo INsider). I'm a volunteer; I don't work for Lenovo.

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14 Posts

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  • Message 5 of 12

Re: Yoga 710-15IKB 80V5 No Audio Output Installed

2017-02-20, 3:59 AM

Thanks again.  It turns out that I don't have Realtek HD Audio in the sound, video and game controllers area.  Instead, I had something from Intel.  But I took the steps you suggested below to uninstall and delete the driver software, and tried to reinstall.  I then recieved a similar message to the previous, which I have attached.  Really appreciate your assistance here!

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  • Message 6 of 12

Re: Yoga 710-15IKB 80V5 No Audio Output Installed

2017-02-20, 4:11 AM

Seems like an update broke the audio. Try these steps: 

1. In Device Manager, expand “Other Devices” Intel High Definition Audio.

2. Press “View” and then select “Devices by connection”.

3. Expand “ACPI x64-based PC”.
    -> Microsoft ACPI-Compliant System
      -> PCI Express Root Complex
       -> “Intel(R) Smart Sound Technology (Intel(R) SST) Audio Controller”
        -> Click on the “Intel (R) Smart Sound Technology (Intel(R) SST)…” with

the right mouse button and select “Uninstall”

4. Confirm device uninstall.

5. Select “Delete the driver software for this device” and press “OK”.

6. Shortly, you will see the “Intel(R) Smart Sound Technology (Intel(R) SST)

Audio Controller” change to “High Definition Audio Controller”.

7. Reboot the computer. Verify in “Device Manager” that the Audio

Controller is correct, that the Audio speaker icon in system tray

shows OK, and that the audio function also passes.


Regards,
Eric Xu

I'm a Lenovo forums advocate and brand advocate (Lenovo INsider). I'm a volunteer; I don't work for Lenovo.

Did someone help you today? Press the thumbs up to thank them with a Kudo!

If you find a post helpful and it answers your question, please mark it as an Accepted Solution!


Please read the Community Guidelines before posting. Include as much information as possible: model, machine type, operating system, and a descriptive subject line. Do not include personal information: serial number, telephone number, email address, etc.

Please do not PM me for individual requests... please post to the forums instead :)

Lenovo Forums have transitioned to a new platform. The team is working hard to bring new features and make the forums better than it was before!

The 'Search' function is currently down. In the interim, please get help through browser searches.

Please ensure the option 'Subscribe me automatically to all discussions I have participated in' is enabled under your forum settings. That way, you'll be notified if anyone replies to your thread!

Communities:    Moto English     English     Deutsche     Español     Portugues     Русскоязычное     Česká     Slovenská     Українська   


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  • Message 7 of 12

Re: Yoga 710-15IKB 80V5 No Audio Output Installed

2017-02-20, 4:27 AM

Thanks again for your assistance!  It looks like I am almost there.  I followed your steps up to the sixth, but I did not find the High Definition Audio Controller, as noted in the attached.  Much appreciated!

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  • Message 8 of 12

Re: Yoga 710-15IKB 80V5 No Audio Output Installed

2017-02-20, 4:30 AM

Apologies. I meant to say that I did not see the Audio Controller.

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  • Message 9 of 12

Re: Yoga 710-15IKB 80V5 No Audio Output Installed

2017-02-20, 4:33 AM

Try restarting, and also try this driver if it doesn't work: http://www.realtek.com.tw/downloads/downloadsCheck.aspx?Langid=1&PNid=14&PFid=24&Level=4&Conn=3&DownTypeID=3&GetDown=false

 

 


Regards,
Eric Xu

I'm a Lenovo forums advocate and brand advocate (Lenovo INsider). I'm a volunteer; I don't work for Lenovo.

Did someone help you today? Press the thumbs up to thank them with a Kudo!

If you find a post helpful and it answers your question, please mark it as an Accepted Solution!


Please read the Community Guidelines before posting. Include as much information as possible: model, machine type, operating system, and a descriptive subject line. Do not include personal information: serial number, telephone number, email address, etc.

Please do not PM me for individual requests... please post to the forums instead :)

Lenovo Forums have transitioned to a new platform. The team is working hard to bring new features and make the forums better than it was before!

The 'Search' function is currently down. In the interim, please get help through browser searches.

Please ensure the option 'Subscribe me automatically to all discussions I have participated in' is enabled under your forum settings. That way, you'll be notified if anyone replies to your thread!

Communities:    Moto English     English     Deutsche     Español     Portugues     Русскоязычное     Česká     Slovenská     Українська   


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14 Posts

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  • Message 10 of 12

Re: Yoga 710-15IKB 80V5 No Audio Output Installed

2017-02-20, 4:39 AM

My gosh.  You are wonderful!  As you said, all I had to do was restart, and I now have audio back.  I very much appreciate it!  Have a fabulous long weekened!

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