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rspading
Blue Screen Again
Posts: 10
Registered: ‎02-19-2017
Location: US
Views: 187
Message 1 of 2

Yoga 710 15IKB 80V5 Unable to keep microphone enabled

Hello.  When I attempt to unmute the microphone function so it can record, it automatically switches back to mute.  And the "Apply" button never highlights.  Perhaps this is why the unmute never keeps.  Any assistance would be appreciated.  Thanks!

Support Specialist
Posts: 2,948
Registered: ‎02-22-2017
Location: GB
Views: 133
Message 2 of 2

Re: Yoga 710 15IKB 80V5 Unable to keep microphone enabled

Hello Rspading

Thanks for using the Lenovo forums.


Make sure you have your drivers updated, including Chipset drivers: you can find them on the support page:

https://support.lenovo.com/de/en

 

Check if you have any software that is able to control the microphone, it seems that some 3rd party software may be controlling the mic and causing it to be on mute

 

Hope this helps, let us know how you get on.


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