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sgrogg
Paper Tape
Posts: 6
Registered: ‎04-28-2017
Location: US
Views: 594
Message 1 of 9

Yoga 710-15IKB Ghost Touches

So, I too am reporting the ghost touch issue with my Lenovo laptop.  This is on the Yoga 710-15IKB model.  Same exact issue that others are reporting on the 700, 710, and 900 models.  I have uninstalled/reinstalled ALL drivers found for this model, updated drivers via Microsoft, have the BIOS update, made countless changes to the touchpad to see if it is the issue.  But, NONE of those things have worked.  The issue appears to happen randomly after waking up from sleep.  Usually within a few minutes after wake.  I can do NOTHING to stop the issue once it starts other than to hard reset the power button, then wait a few seconds and restart.  Once I've done that, the issue is resolved until... whenever it randomly wants to do it again... usually the next day.

 

Lenovo... there has to be a solution to this!  You resolved it with a firmware upgrade on the older 700 model.  Can you work through the issue and get us a solution?  And, please, don't say to send the unit in for repair.  The issue clearly is a firmware issue.

bryanak
Punch Card
Posts: 35
Registered: ‎04-27-2017
Location: US
Views: 541
Message 2 of 9

Re: Yoga 710-15IKB Ghost Touches

 If you get some solution for this please told me ,thx

Support Specialist
Posts: 2,948
Registered: ‎02-22-2017
Location: GB
Views: 534
Message 3 of 9

Re: Yoga 710-15IKB Ghost Touches

Hello Sgrogg

Thanks for using the Lenovo forums.


Have a look on the following post, see if this can be of any help at all.

 

Hope this helps, let us know how you get on.


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Pesszimistának lenni a legjobb, vagy igazad van, vagy kellemesen meglepődsz...
bryanak
Punch Card
Posts: 35
Registered: ‎04-27-2017
Location: US
Views: 530
Message 4 of 9

Re: Yoga 710-15IKB Ghost Touches


@Krakken wrote:

Hello Sgrogg

Thanks for using the Lenovo forums.


Have a look on the following post, see if this can be of any help at all.

 

Hope this helps, let us know how you get on.

 


this firmware is just use for yoga710-14   the hardware ids MONITOR \ LGD047A,  it can't work for Yoga 710-15IKB the hardware ids MONITOR \LGD050F.

 so...

bryanak
Punch Card
Posts: 35
Registered: ‎04-27-2017
Location: US
Views: 501
Message 5 of 9

Re: Yoga 710-15IKB Ghost Touches

goto bios and close the always on usb function
sgrogg
Paper Tape
Posts: 6
Registered: ‎04-28-2017
Location: US
Views: 496
Message 6 of 9

Re: Yoga 710-15IKB Ghost Touches

Why in the world would I do that?  Changing that BIOS setting wouldn't help the ghost touch issue.

netmouser
Fanfold Paper
Posts: 22
Registered: ‎05-12-2017
Location: US
Views: 487
Message 7 of 9

Re: Yoga 710-15IKB Ghost Touches

I gave up and use my small usb hp wireless mouse - no problems now.

 

Note if you do a Google search, a lot of brands have this same problem.  It is not limited to Lenovo.

bryanak
Punch Card
Posts: 35
Registered: ‎04-27-2017
Location: US
Views: 463
Message 8 of 9

Re: Yoga 710-15IKB Ghost Touches

close the always on usb,then try a static discharge,

then use bluetooth mouse

 

i'm ok now for about two weeks. I think my notebook in right position now .

 

bryanak
Punch Card
Posts: 35
Registered: ‎04-27-2017
Location: US
Views: 442
Message 9 of 9

Re: Yoga 710-15IKB Ghost Touches


@sgrogg wrote:

Why in the world would I do that?  Changing that BIOS setting wouldn't help the ghost touch issue.


today I try to use  a sets of wireless keyboard and mouse  through the USB wireless receiver, after three hours later, this ghost issue appear again .then I  disable the touch driver in equipment manager,disconnect the wireless equipment,and reable the touch driver ,I find it's turn to right position. so I think unuse  USB equipment is the best choice for this issue.also I already close the always on function in BIOS. hope this can do some help for you.

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