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Xase
Magnetic Tape
Posts: 105
Registered: ‎07-15-2017
Location: US
Views: 931
Message 1 of 7

Yoga 710 15IKB camera crashes

My camera is not working, and I would provide a screenshot of the error, but it doesn't always show it, and it crashes immediately and consistently without fail. Devmgmt.msc shows EasyCamera is working properly, and I even updated the driver AND restarted. Other camera apps crash upon trying to open the camera. What do?

Xase
Magnetic Tape
Posts: 105
Registered: ‎07-15-2017
Location: US
Views: 870
Message 2 of 7

Re: Yoga 710 15IKB camera crashes

Is there a log I can grab this crash information from??? Would really like to get this fixed.

 

Xase
Magnetic Tape
Posts: 105
Registered: ‎07-15-2017
Location: US
Views: 855
Message 3 of 7

Re: Yoga 710 15IKB camera crashes

Attached is Events from EventViewer... so I have the crash detected...

https://drive.google.com/file/d/137AcFLQBAR2lH9RvjtgHkLmxyMxuNSIH/view?usp=sharing

Should really allow evtx files on the forum...

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joe338
Paper Tape
Posts: 3
Registered: ‎03-22-2018
Location: US
Views: 736
Message 4 of 7

Re: Yoga 710 15IKB camera crashes

I'm having the same problem. I do get an error code, 0xA00F4292. I tried installing the driver from here on the site, which was a big mistake because it crashed Windows10 so badly that I had to reinstall the OS.

 

It appears the issue is that Lenovo hasn't updated the driver. Have you found a solution?Capture.PNG

Xase
Magnetic Tape
Posts: 105
Registered: ‎07-15-2017
Location: US
Views: 733
Message 5 of 7

Re: Yoga 710 15IKB camera crashes

No... I have yet to find any solution unfortunately...

joe338
Paper Tape
Posts: 3
Registered: ‎03-22-2018
Location: US
Views: 712
Message 6 of 7

Re: Yoga 710 15IKB camera crashes

Thank you for replying, it appear nobody at Lenovo will.

 

After trying to resolve it on multi occasion, with removing driver, install Lenovo driver and even editing the reg file, all have resulted in crashing Windows10 and having to reinstall the OS.

 

I've had 3 Lenovo laptops, this will be the last, not because there is an issue, but because of the lack of action. I understand things good wrong, but communicate that you know about the issue and are working to on a solution.

 

Again, thanks for replying, at least I'm not alone with this issue. 

 

Xase
Magnetic Tape
Posts: 105
Registered: ‎07-15-2017
Location: US
Views: 709
Message 7 of 7

Re: Yoga 710 15IKB camera crashes

No worries. I'm no closer to a solution myself either. 

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